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CS23
What's That Beeping Sound? Patient And Family Education Related To Intensive Care/Step Down Care Unit Equipment
By: M. Moran, H. Macklay, M. Orgill, J. Fiddler, A. Davideck, N. Moneke, J. Hubisak, A. Ward, M. Jordan, V. Forbes; The New York Presbyterian Hospital-Weil Cornell Medical Center, New York, NY
For further information, please contact: mmoran@nyp.org
Purpose: Staff members identified that patient and family members often express anxiety related to the various types of equipment and alarms in the critical care areas of a large, urban teaching hospital. No written resource was available for reinforcement of verbal education provided at the bedside. A reader friendly, brief, informational brochure related to critical care equipment was developed and distributed to patients and family members in the critical care units throughout the hospital.
Description: A committee with nurse representatives from the CCU, Burn ICU, Burn Step Down Unit, Surgical ICU, Medical ICU and Cardiothoracic ICU met and discussed the following aspects of brochure development: requirements for format of the prospective brochure; equipment requiring inclusion; use of color digital photographs; and analysis and readability of text. Committee members were assigned components for brochure text development and to obtain digital photographs of actual equipment currently in use in the critical care areas. Drafts were reviewed and revised at committee meetings. Final approval was obtained through the Hospital Nursing Council for Patient Education. The new pamphlet titled “What’s That Beeping Sound?” was distributed to patients and family members along with an evaluation tool.
Evaluation / Outcomes: Positive feedback was received from patients and family members as well as staff members. After review of the evaluation tools (190 respondents from 6 separate units), 99% - 100% of the nurse, patient and family member respondents rated the text and illustrations as current, accurate and purposeful. 90% of the patient and family member respondents described the brochure as “informative”. Effective educational methods for patients and family can decrease anxiety and increase comfort levels in a highly technological environment at a very stressful time.
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