Crucial Conversations: Tools for Talking When Stakes are High, 2nd Ed.



Author: Patterson, Grenny, McMillan, and Switzler
(Book, 244 pages, 2011)
Product Code:120627
ISBN: 9780071771320

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Description

Crucial Conversations: Tools for Talking When Stakes are High, 2nd Ed.

Crucial Conversations has dominated the New York Times bestseller list for 10 years . . . and counting! The long-awaited second edition of Crucial Conversations is exactly what’s needed to help professionals keep up with today’s faster-paced, higher-stakes business environment . . . where every conversation, every relationship, is more crucial than ever.

 

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive

 

 

New to this edition:

·         Summaries of Important new research

·         Powerful reader stories that illustrate key principles

·         Links to resources such as illuminating videos

·         An afterword with new personal insights from each of the authors

Product Code: 120627

ISBN: 9780071771320

Authors: Patterson, Grenny, McMillan, and Switzer