Critical Care Family Satisfaction Survey (CCFSS) - Lehigh Valley Hospital and Health Network

Name:
Lehigh Valley Hospital and Health Network: Critical Care Family Satisfaction Survey (CCFSS)

Description:
A two-page survey for family members whose loved one is being cared for in the critical care unit.

Category:
Evaluation Tool - Satisfaction/Perception of Care

Source:
Lehigh Valley Hospital and Health Network
Health Studies Unit
17th & Chew Street
P.O. Box 7017
Allentown, PA 18105
610-402-2497
www.lvhhn.org

Contact:
Thomas Wasser, Ph.D
Thomas.wasser@lvh.com
Daniel E. Ray, M.D.
Daniel.Ray@lvh.com

How the grantee used this instrument:
One family member for each patient receiving critical care treatment was asked to complete the questionnaire. The information was used to evaluate the services of the critical care unit as perceived by the patient's family.

Keywords:
family experience, family perception of care, communication, family communication, family members, family satisfaction, satisfaction survey

To use this tool:
You may print and copy this tool for your own use from this site. Please credit source.

References:
Wasser, T., Pasquale, MA., Matchett, S., Bryan, Y., Pasquale, M. (2001), Establishing reliability and validity of the Critical Care Satisfaction Survey. Critical Care Medicine, 29 (1), 192-196.

To view this tool:

Critical Care Satisfaction Survey - 2 page PDF
(Viewing PDF files requires downloading and installation of the free Adobe Acrobat Reader.)

Posted: July 2006

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Promoting Excellence in End-of-Life Care was a national program of the Robert Wood Johnson Foundation dedicated to long-term changes in health care institutions to substantially improve care for dying people and their families.