A Community of Exceptional Nurses
Lehigh Valley Hospital and Health Network: Critical Care Family Satisfaction Survey
A two-page survey for family members whose loved one is being cared for in the critical
Evaluation Tool - Satisfaction/Perception of Care
Lehigh Valley Hospital and Health Network
Health Studies Unit
17th & Chew Street
P.O. Box 7017
Allentown, PA 18105
Thomas Wasser, Ph.D
Daniel E. Ray, M.D.
How the grantee used this instrument:
One family member for each patient receiving critical care treatment was asked to
complete the questionnaire. The information was used to evaluate the services of
the critical care unit as perceived by the patient's family.
family experience, family perception of care, communication, family communication,
family members, family satisfaction, satisfaction survey
To use this tool:
You may print and copy this tool for your own use from this site. Please credit
Wasser, T., Pasquale, MA., Matchett, S., Bryan, Y., Pasquale, M. (2001), Establishing
reliability and validity of the Critical Care Satisfaction Survey. Critical Care
Medicine, 29 (1), 192-196.
To view this tool:
Critical Care Satisfaction Survey - 2 page PDF
(Viewing PDF files requires downloading and installation of the free
Adobe Acrobat Reader.)
Posted: July 2006
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Promoting Excellence in End-of-Life Care was a national program of the Robert Wood Johnson Foundation
dedicated to long-term changes in health care institutions to substantially improve
care for dying people and their families.
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