This area is designed to help you find answers to many of your Customer Care related questions.
We hope that this list is helpful to you and we welcome your comments or suggestions with regard to
the content provided here. Please click here to e-mail our Customer Care Department with any comments.
Top Customer Care Questions
Q: I just received a second invoice for my membership and I have already paid
and my check has cleared.
A:
If you know you have already paid and your check has cleared, your new Member Card
with the new dates was probably mailed recently. Please allow 2 weeks from the date
your check cleared before you can expect to receive your new Member Card. You may
also check My Account to
see the most up to date status of your AACN Membership.
Q: I have submitted my certification renewal by mail or fax and I haven't
received anything back by mail yet.
A:
The normal timeframe for processing is approximately 4-5 weeks. If it has been
longer than this and you have not received anything, please email
info@aacn.org to inquire,
check My Account
or call our Customer Care Department at 800-899-2226.
Q: I applied to take a certification exam a few weeks ago but I haven't
received anything in the mail or by email. When should I expect to receive
something?
A:
You can expect to receive a postcard and email authorizing you to schedule your
exam from AMP (Applied Measurement Professionals, Inc.) approximately 3-4 weeks
after submission of your application. If you have submitted your application online,
you should expect the postcard within 2 weeks.
Q: I need fee/date information for the upcoming NTI. When is this information
available?
A:
Sometime in January of each year the brochure will be available. A flyer with
basic information, including fees and dates is available prior to January. If you
would like to request a brochure or flyer, please e-mail us at
info@aacn.org or call Customer Care at 800-899-2226.
Browser Requirements
Q: What browsers do you support?
A:
For the PC we support Internet Explorer 6.0 and above and Firefox 2.0 and above.
For the Mac we support Firefox 3.0 and above.
Q: When I log in, sometimes my menus do not appear in the left navigation bar. What should I do?
A:
Older versions of Yahoo! Messenger, as well as the Yahoo! Toolbar that gets installed in Internet Explorer, are causing peculiar browser-related problems when customers visit our website.
Specifically, you may get a blank screen when attempting to print a CE certificate. In addition, the menu items in the left navigation bar have been prevented from displaying when the above mentioned add-ons are used.
We do not know why these tools are causing issues, but when they are disabled the additional links and CE certificates work as expected.
To disable the Yahoo! toolbar in Internet Explorer:
-
Go to Tools\Manage Add-ons\Enable-Disable Add-ons
-
Select the toolbar in the "Add-ons currently loaded in Internet Explorer" list
-
Click the option to Disable it
-
Restart Internet Explorer
Regarding Yahoo! Messenger
If the installed version is prior to 9.0, right-click the Yahoo! Messenger icon in the system tray and select Exit. If that resolves the problem, we recommend that you upgrade to the latest version of Yahoo! Messenger (it's free).
Membership
Q: I just received a second invoice for my membership and I have already paid and my check has
cleared.
A:
If you know you have already paid and your check has cleared, your new Member Card with the new dates
was probably mailed recently. Please allow 2 weeks from the date your check cleared before you can
expect to receive your new Member Card. You may also check
My Account to see the most up to date
status of your AACN Membership.
Q: I received a "Last Issue" notice on my most recent journal, but I have already renewed my
Membership. Should I worry?
A:
These notices are printed approximately one month before they are mailed. It is common for
them to cross in the mail with your Member Dues payment. If you have already received your new Member
Card, please disregard this notice.
Q: My Membership Dues Invoice does not offer any multiple year options. How can I renew for more
than one year? Is there a discount?
A:
Membership Types and Options are available here.
Q: I mailed my Membership Dues in several weeks ago, but I have not yet received my new Member Card.
A:
If you know you have already paid and your check has cleared, your new Member Card with the
new dates was probably mailed recently. Please allow 2 weeks from the date your check cleared before
you can expect to receive your new Member Card.
Q: I have lost my list of Member Benefits. How can I get this information now?
A:
You can find benefits of AACN membership here.
Certification
Q: I applied to take a certification exam a few weeks ago but I haven't received anything in the
mail or by email. When should I expect to receive something?
A:
You can expect to receive a postcard and email authorizing you to schedule your exam from
AMP (Applied Measurement Professionals, Inc.) approximately 3-4 weeks after submission of your
application. If you have submitted your application online, you should expect the postcard within
2 weeks.
Q: I have submitted my certification renewal by mail or fax and I haven't received anything back
by mail yet.
A:
The normal timeframe for processing is approximately 4-5 weeks. If it has been longer than
this and you have not received anything, please email info@aacn.org
to inquire, check My Account or call our
Customer Care Department at 800-899-2226.
Q: I would like to attend a CCRN Review Course in my area. Where can I find out if there are
any classes coming up soon?
A:
These types of events are located here.
Q: My certification will be expiring soon! When should I expect to receive my renewal packet?
A:
You can expect to receive your Renewal Packet approximately 3-4 months prior to your
expiration date. If it is within 2 months of your renewal date and you have not received your Renewal
Packet, you may request it via email. Please indicate your current mailing address in your email to
ensure proper delivery.
Q: I sent my certification renewal paperwork in several weeks ago, but I have not yet received
my new card and certificate.
A:
The normal timeframe for processing is approximately 4-5 weeks. If it has been longer than
this and you have not received anything, please email info@aacn.org
to inquire, or call our Customer Care Department at 800-899-2226.
Product Orders
Q: I ordered several items from AACN, but I only received a partial order. My packing slip indicates that some items are backordered. When can I expect to receive these items?
A:
Backordered items are shipped as soon as they are available. If you wish, you may inquire via
email for an updated status on your order.
Q: Do I need to be a member to place an order with your association?
A:
No, you do not need to be a member to place an order. However, Members of AACN do receive
discounts on most items available. More information on becoming a Member of AACN is available
here.
Q: I placed an online order through the AACN bookstore just now. When can I expect to receive my order?
A:
If your order was placed prior to 4:30PM Pacific Time, it will be shipped the next business
day provided the items in your order are in stock. Most orders are shipped Federal Express Ground
service with an estimated delivery timeframe of 5-10 days.
Q: I would like to order products on-line through your bookstore, but I do not see anywhere to do
so with a purchase order.
A:
All orders must be prepaid by check, money order, or credit card prior to shipment. If you are ordering for a hospital or other institution and need to do a check request, please contact our Customer Care Department at 800-899-2226 for pricing/shipping details.
NTI - National Teaching Institute
Q: I need information on the upcoming NTI - National Teaching Institute and Critical-Care Exposition. Where can I find that information on your website?
A:
More information on NTI is available here.
Q: When is the brochure/registration packet available for the next NTI?
A:
Sometime in January of each year the brochure will be available. A flyer with basic
information, including fees and dates is available prior to January. If you would like to request a
brochure or flyer, please e-mail us or call Customer Care at
800-899-2226.
Q: I've heard about a Paper and Pencil Certification Exam given at the NTI. How can I get more information regarding this opportunity?
A:
There is a special application for the Paper and Pencil Certification Exams given at NTI
each year. When the application becomes available you will find it in the
Certification area of the website.
Special Note - The regular Computer Based Testing application included in the Certification Examination Handbook is not valid for this special testing opportunity.
Miscellaneous
Q: How can I change my address online?
A:
You may go to My Account to
update your address and other personal information.
Q: I have a subscription to Critical Care Nurse or The American Journal of Critical and I need to
change my address, but I am not a Member of AACN. Who do I contact for this?
A:
Please contact the National Fulfillment Center at 800-345-8112.
