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Improving Family Satisfaction and Participation in Decision Making in an Intensive Care Unit

Author(s): Meredith Huffines, RN, BA, BSN; Karen Johnson, RN, PHD; Linda Naranjo, RN, DNP; Matthew Lissauer, MD; Marmie Fishel, MS, BA, BS; Susan Howes, RN, BSN; Diane Pannullo, RN, BSN, CHPN; Mindy Ralls, RN, BS, and; Ruth Smith, MHL, BCC

Contact Hours: 1.00

CERP B: 1.00

Expires Oct 01, 2017

Topics: FamilyCenteredCare

Population: Adult

Role: Staff

Member: Free
NonMember: $10.00

Added to Collection

Activity Summary

Survey data revealed that families of patients in a surgical intensive care unit were not satisfied with their participation in decision making or with how well the multidisciplinary team worked together. Objectives: To develop and implement an evidence-based communication algorithm and evaluate its effect in improving satisfaction among patients’ families.


  • List the questions that guided this performance improvement initiative.
  • Describe the implementation steps to develop the communication algorithm
  • Discuss components of the 24-, 72-, and 96-hour care bundles

Continuing Education Disclosure Statement

Successful Completion

Learners must attend/view/read the entire activity and complete the associated evaluation to be awarded the contact hours or CERP. No partial credit will be awarded.


This activity has been reviewed by the Nurse Planner. It has been determined that the material presented here shows no bias. Approval of a continuing education activity does not imply endorsement by AACN or ANCC of any commercial products displayed or discussed in conjunction with the activity.


The American Association of Critical-Care Nurses (AACN) is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s (ANCC's) Commission on Accreditation. ANCC Provider Number 0012 (60 min contact hour). AACN has been approved as a provider of continuing education in nursing by the California State Board of Nursing California Provider number CEP01036 contact hours (50 min contact hour).

AACN programming meets the standards for most states that require mandatory continuing education contact hours for license and/or certification renewal. AACN recommends consulting with your state board of nursing or credentialing organization before submitting CE to fulfill continuing education requirements.