CE Center FAQs

Is it true that all membership levels receive unlimited CNE credits?
Yes, as long as you are a member in good standing, you will not have to pay for your CNE credits via the AACN Online CNE Center.
I have mailed in many of my CNE applications, and do not see these on my transcript list? How come?
When CNE applications are mailed in, we must manually grade these applications. This process can take up to four to six (4 to 6) weeks. You will need to check your transcipts after this time, and print your own CNE certificate. In the event that you did not successfully pass, you will be notified via email or by standard mail.
I recently attended your NTI annual conference. How do I enter my CNE credits to my transcript?
To print your transcript from NTI, go to the website (www.aacn.org) and log on, hover your curser over the dark blue Education tab to open the drop down menu, click on "NTI National Teaching Institute & Critical Care Exposition," then click on the arrow just to the left of  "My NTI" (left side of screen) to open up another drop-down menu. Click on "My NTI", then click on "My CNE Transcripts," then click on the "NTI CNE link." Your transcript will open. Click on the blue "Print" button.
If I am having trouble with the CNE center, whom do I contact for assistance?
Contact AACN Customer Care at (800) 899-2226 or email education@aacn.org.
I really like the transcript feature, but I can only see my last year of activities. I know there are more on there, so how do I find the entire list?
The CNE transcript feature is new to the CE Online Center and has a search/sort function to tailor the transcript list to your specific needs. The default view for all transcripts is to show the current year of activity. However, using the sort/search function at the top of the transcript list, you can view your entire transcript history using the date sort feature. You may also sort your transcript by provider, and by CERP category. AACN does not remove or delete CNE transscripts.
My CNE certificate shows some of my personal information in small case letters, such as the first letter of my last name and my city. How do I correct this?
Your CNE certificate will display your name, address, city, state and zip code exactly as you have entered them into the CNE system at checkout (if you are an existing customer or member, this is not an issue). Be sure when you are completing the checkout form after purchasing a CNE test, or membership, that you use capital letters where appropriate for your name, address, etc. This information is exactly what will appear on your subsequent CNE certificate.
How do I print my CNE certificate? 
To print a CNE Certificate in your transcripts, click the printer icon to the right of the CE title.
 
I have selected a CNE offering and an error displayed "Test No Longer Available." What does this mean? 
All CNE offerings expire after three years in accordance to ANCC guidelines.
 
I completed a CNE test, but my transcipt displays "In Progress."  What does this mean?
All CNE tests include an evaluation. If this evaluation is not completed, the CNE test has not been submitted for CNE and will indicate "In Progress" on your transcipts. If a test is incomplete (i.e., a question has not been answered), then "In progress" will also be indicated on your transcripts. If you failed a test, "In Progress" will be indicated on your transcripts. Be sure to complete all questions and the evaluation so that you receive your credit.
 
On my trascript in the Score field some say "Pass" and some have a ratio number.  What is the difference?
For those CNE tests where a "Pass" is listed in the Score field, this indicates an essay style test, which are not graded.  For those CNE tests, where there is a ratio number, this indicates a multiple choice test. The number indicated is the number correct out of the number of questions.
 
Can I retake a CNE test, that I have already passed, in order to achieve a higher score?
No. However, you may retake a CNE test as many times as necessary to pass.

Your Feedback