AACN Chapter Leadership Development Workshop Case Study #2 – Version 2

Case Study #2:

Promoting Certification

(Fictitious) Chapter Name:

Dandelions Fields Chapter

# of Chapter Members:


# of Chapter Officers and Board Members:

Five officers: president, president-elect, secretary, treasurer, treasurer-elect. Committee positions to be determined. 

Rural/Urban Area:

Rural, with two hospitals approximately 35 miles apart

How active is this chapter?

Meetings every other month with an educational component

Background Information:

Chapter is two years-old with fairly good turnout at meetings considering the distance that members must travel. There’s a push in this spread-out community for certified nurses.

Both hospitals have teleconferencing equipment that they have recently allowed the chapter to use, and their meetings have now become in-person and virtual. 

Conflict or Issues:

The chapter wants to help both hospitals in their certification quest. The board developed a plan where they recommended that each hospital purchase the CCRN and PCCN site license which can be loaded onto their respective intranets for access by all of their staff, and then the chapter would coordinate certification study groups to help their staffs prepare to take the exams.

They also proposed establishing Certification walls of honor with framed photos of every certified nurse, and holding an annual Certification recognition dinner. Both hospitals accepted the proposal and the chapter moved forward. 

Using the teleconferencing technology available to the chapter, the study groups were attended by more than 50 nurses, many of whom joined the chapter because of the ease of accessibility they now had.

In less than one year, 12% of the area nurses achieved their certification, and their membership has grown to over 90 members. The study groups continue.


Participants: Identify the HWE standard(s) that would apply to this scenario and how you would operationalize them as you consider possible solutions.

(X)  Skilled Communication
(X)  True Collaboration
(X)  Effective Decision Making
(X)  Appropriate Staffing
(X)  Meaningful Recognition
(X) Authentic Leadership

Skilled Communication

  • Teleconference
  • Recognition meetings monthly
  • Worked with administration
  • Worked with members — newsletter, email

True Collaboration

  • Collaboration and communication with teleconference, management, educator and nurses

 Meaningful Recognition

  • Meaningful recognition with Wall of Honor
  • Monetary compensation
  • Recognition — congrats card/pin — with dinner plaques
  • Leadership showing recognition
  • Facebook

Effective Decision Making

  • Bring two possible systems together (hospitals)
  • Doable goals

Authentic Leadership

  • Leadership to make program successful and doable tasks and acceptable, decent goal
  • Mentoring for test
  • Appropriate Staffing to take class/test
  • Ability to reach group
  • Accessibility to class


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