Board members have been recycled frequently through all board positions. History of difficulty of attracting new members to board.
Key members of board have been hesitant to change what has worked for the chapter in the past. Most communication is accomplished via U.S. mail with some members of the board not tech-savvy or able to access email.
Some new committee members have recently come on to the board asking for different communication tools, mostly electronic — email, Facebook, conference calls, updated website, PayPal.
Additionally, recent complaints have come to the attention of the president that the coordinator for vendors is not able to meet the needs of vendors who provide significant support for educational offerings. This is due to the fact that all communication is being done by paper without access to email.
When approached board member is unwilling to change process as "this is how we have always done it."
When offered assistance board member does not communicate with others and continues to work independently. At meetings she complains about the amount of work she has to do for this position as vendor coordinator.
Vendor support is less than expected as the education offering approaches. The day of the event vendors continue to complain as communication with board member is difficult and confrontational.