To-Do's and FAQs After You Register

To-Do's for Individuals

  1. Double-check our technical requirements.

    AACN’s live CCRN Review Course uses AACN WebEx, a virtual classroom webinar platform. All content is viewed through your computer, so you must have Internet access.

    To access the live sessions and the recorded archives, your computer must comply with the following specifications for operating systems and Internet browsers:

    Operating Systems
    • PC: Windows XP, Vista (32-bit/64-bit), Windows 7 (32-bit/64-bit), Windows 8 (32-bit/64-bit)
    • Mac: OS 10.5, 10.6, 10.7, 10.8
    Internet Browsers
    • Internet Explorer: 6, 7, 8, 9 (32-bit/64-bit)
    • Safari: 4.5, 5.0, 5.x
    • Firefox: latest version
    • Chrome: latest version
       
  2. Add our email address to your “safe sender” list.

    After you register, you will receive confirmation emails and reminders from the following AACN email addresses: messenger@webex.com and education@aacn.org. Please add these addresses to your “safe sender” list to receive login links and registration information.
     
  3. Disable pop-up blockers.

    When you log onto the first session, you will need to disable pop-up blockers in your Internet browser settings so the webinar classroom can load and allow you to enter the session.
     
  4. Choose how to access the audio.

    If you have a sound card, listen to the presenter through your computer's speakers or call in to a toll-free telephone number provided via email in your registration confirmation.

To-Do's for Group Leaders

  1. Group leaders register all group participants.

    The group leader registers the group (download, save and fill out this Excel spreadsheet) and will receive the webinar login link via email.

    Send the completed spreadsheet to stacy.klinger@aacn.org.

    Please note: The roster must include a valid email address for each participant. Invalid email addresses will not be eligible for archive access or CNE credit.
     
  2. Double-check our technical requirements.

    AACN’s live CCRN Review Course uses AACN WebEx, a virtual classroom webinar platform. All content is viewed through your computer, so you must have Internet access.

    To access the live sessions and the recorded archives, your computer must comply with the following specifications for operating systems and Internet browsers:

    Operating Systems
    • PC: Windows XP, Vista (32-bit/64-bit), Windows 7 (32-bit/64-bit), Windows 8 (32-bit/64-bit)
    • Mac: OS 10.5, 10.6, 10.7, 10.8
    Internet Browsers
    • Internet Explorer: 6, 7, 8, 9 (32-bit/64-bit)
    • Safari: 4.5, 5.0, 5.x
    • Firefox: latest version
    • Chrome: latest version
       
  3. Add our email address to your “safe sender” list.

    After you register, you will receive confirmation emails and reminders from the following AACN email addresses: messenger@webex.com and education@aacn.org. Please add these addresses to your “safe sender” list to receive login links and registration information.
     
  4. Disable pop-up blockers.

    When you log onto the first session, you will need to disable pop-up blockers in your Internet browser settings so the webinar classroom can load and allow you to enter the session.
     
  5. Set up the equipment.

    Group participation requires the use of an LCD projector and external speakers, so make sure all of the necessary equipment is set up in the room before the webinar starts.
     
  6. Convene your group on each session day.
     
  7. Launch the live webinar link.

    For each group, there is only one login provided. Using the same login on multiple computers will disconnect duplicates. Do not share your login information.

Frequently Asked Questions

Is there any prerequisite coursework required?

Participants must review a short neurologic anatomy and physiology presentation prior to the neurologic session on Nov. 4.

When will handouts be available and how do I get them?

Handouts for each session will be available one week prior to the corresponding webinar session. You will receive a link to the handouts in your WebEx confirmation email.

Due to copyright laws, AACN is unable to reproduce and distribute the session slides.

Can I pay with a check?

We cannot accept checks. Payment must be submitted via the website with a credit card.

What if my plans changed?

If you cannot attend one or all of the live sessions, you may access the archived online recordings and receive CNE credit upon completion of the recordings.

How do I obtain a refund?

You may receive a full refund if you cancel by Feb. 16, 2014, 10 a.m. Pacific Time. No cancellations will be accepted or refunded after this time.

To cancel, follow the link provided in your unique registration confirmation email. This will refund your purchase through the PayPal system.

If you no longer have access to your confirmation email or experience difficulty obtaining your refund, please contact us at education@aacn.org.

How do I access the archived online recordings?

Registered individual and group participants receive 90-day access to the online recording of each session, which becomes available five to seven business days after the live session. Each participant receives an email from AACN with access and CNE credit information.

Access to online recordings expires June 10, 2014, at 4 p.m. Pacific Time. Please plan carefully, as there are no exceptions or extensions to this expiration date.

What do I do if I need help?

For additional questions about technical requirements, please contact education@aacn.org. For all other questions about the review course, please contact info@aacn.org or (800) 899-2226.

 

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