Essentials of Nurse Manager Orientation

Table of Contents

Introduction

Topic 1: Starting the Journey
Topic 2: Course Outline
Topic 3: Course Objectives
Topic 4: Meet the Experts
Topic 5: Why E-Learning?
Topic 6: Making the Most of Your E-Learning Experience
Topic 7: It’s Your Course

The Science: Managing the Business

Financial Management in Healthcare Organizations

Lesson 1 — Introduction to Healthcare Economics in United States

Topic 1: Introduction
Topic 2: The Big Picture
Topic 3: An Overview of Healthcare Organizations
Topic 4: An Overview of the Nursing Department
Topic 5: Learning Checks
Topic 6: Summary and Case Studies

Lesson 2 — Basic Finance Concepts

Topic 1: Introduction
Topic 2: Costing and Budgeting Terminology
Topic 3: Cost Accounting in Healthcare
Topic 4: Budgeting Basics
Topic 5: Learning Checks
Topic 6: Summary and Case Studies

Lesson 3 — Operating Budgets for a Nursing Unit

Topic 1: Introduction
Topic 2: The Operating Budget
Topic 3: First Operating Budget Component: Personnel
Topic 4: Second Operating Budget Component: Other than Personnel
Topic 5: Third Operating Budget Component: Revenue
Topic 6: Budget Submission, Negotiation, and Approval
Topic 7: Learning Checks
Topic 8: Summary and Case Studies

Lesson 4 — Capital Budgeting for a Nursing Unit

Topic 1: Introduction
Topic 2: Capital Budget Basics
Topic 3: Evaluation of Capital Budget Proposals
Topic 4: Learning Checks
Topic 5: Summary and Case Studies

Human Resources Management

Lesson 1 — Overview of the HR Scenario

Topic 1: Introduction
Topic 2: Workforce Challenges in Healthcare
Topic 3: The Role of Nurse Managers
Topic 4: Meeting the Workforce Challenges
Topic 5: Learning Checks
Topic 6: Summary and Case Studies

Lesson 2 — HR Basics for Nurse Managers

Topic 1: Introduction
Topic 2: Why People Work
Topic 3: The Employee Life Cycle
Topic 4: Employee Life Cycle and HR Management
Topic 5: Learning Checks
Topic 6: Summary and Case Studies

Lesson 3 — Recruiting Nurses

Topic 1: Introduction
Topic 2: Job Analysis and Design
Topic 3: Factors that Affect Recruitment
Topic 4: Recruitment Fundamentals
Topic 5: Recruitment Process
Topic 6: Learning Checks
Topic 7: Summary and Case Studies

Lesson 4 — Performance Management

Topic 1: Introduction
Topic 2: Introduction to Performance Management
Topic 3: Key Elements of Performance Management
Topic 4: Performance Evaluations
Topic 5: Learning Checks
Topic 6: Summary and Case Studies

Lesson 5 — Retention

Topic 1: Introduction
Topic 2: Understanding Employee Turnover
Topic 3: Strategies for Retention
Topic 4: Learning Check
Topic 5: Summary and Case Studies

Lesson 6 — Managing Separation

Topic 1: Introduction
Topic 2: Early Identification of Issues
Topic 3: Resolution of Issues
Topic 4: Dealing with Resignation and Termination
Topic 5: Learning Checks
Topic 6: Summary and Case Studies

Quality Management in Healthcare Organizations

Lesson 1 — An Overview of Quality Management in Healthcare

Topic 1: Introduction
Topic 2: The Need for Quality Management
Topic 3: The Nurse Manager and Quality Management
Topic 4: Learning Check
Topic 5: Summary and Case Studies

Lesson 2 — Common Quality Management Processes & Tools

Topic 1: Introduction
Topic 2: Total Quality Management and Allied Processes
Topic 3: Common Tools for Quality Improvement
Topic 4: Measures of Healthcare Quality
Topic 5: Learning Checks
Topic 6: Summary and Case Studies

Lesson 3 — Quality Management of a Nursing Unit

Topic 1: Introduction
Topic 2: Key Regulations in Quality Management
Topic 3: Ensuring Patient Safety
Topic 4: Learning Checks
Topic 5: Summary and Case Studies

Foundational Thinking Skills

Lesson 1 - The Importance of 'Thinking' Skills

Topic 1: Introduction
Topic 2: Thinking at the Organizational Level
Topic 3: Key Aspects of a Manager's Job
Topic 4: The Science of Thinking
Topic 5: Emerging Trends
Topic 6: Learning Checks
Topic 7: Summary and Case Studies

Lesson 2 — 'Thinking' Skills for Nurse Managers

Topic 1: Introduction
Topic 2: Core Thinking Skills
Topic 3: Influence of Mental Models on Thinking
Topic 4: 'Mind Tools' for Decision Making
Topic 5: Learning Checks
Topic 6: Summary and Case Studies

Lesson 3 — 'Thinking' Skills Applied

Topic 1: Introduction
Topic 2: Decision Making in a Healthcare Organization
Topic 3: Common 'Thinking' Pitfalls
Topic 4: 'Thinking' Skills at Work
Topic 5: Learning Checks
Topic 6: Summary and Case Studies

Strategic Management in Healthcare Organizations

Lesson 1 — Foundations of Strategic Management

Topic 1: Introduction
Topic 2: Strategic Management in Healthcare
Topic 3: Organizational Philosophy
Topic 4: Organizational Vision and Mission
Topic 5: Organizational Goal Setting
Topic 6: Learning Checks
Topic 7: Summary and Case Studies

Lesson 2 — Strategic Planning in a Nursing Unit

Topic 1: Introduction
Topic 2: Identifying Unit Goals
Topic 3: Developing and Evaluating Strategy Options
Topic 4: Learning Check
Topic 5: Summary and Case Studies

Lesson 3 — Operational Plan

Topic 1: Introduction
Topic 2: Developing an Operational Plan
Topic 3: Implementing an Operational Plan
Topic 4: Strategies for Building Commitment to the Plan
Topic 5: Learning Check
Topic 6: Summary and Case Studies

The Art: Leading People

Lead Your Team

Lesson 1 – Key Attributes of a Leader

Topic 1: Introduction
Topic 2: Communication Skills
Topic 3: Self Awareness
Topic 4: Emotional IQ
Topic 5: Management Style
Topic 6: Learning Check
Topic 7: Summary and Case Studies

Lesson 2 — Roles & Responsibilities of a Leader

Topic 1: Introduction
Topic 2: Maintaining a Healthy Work Environment (AACN's HWE Standards)
Topic 3: Coaching and Mentoring
Topic 4: Collaboration
Topic 5: Professional Development of Staff
Topic 6: Conflict Resolution
Topic 7: Succession Planning
Topic 8: Learning Check
Topic 9: Summary and Case Studies

Lead Your Organization

Lesson 1 – Leadership as the Key to Organizational Growth

Topic 1: Introduction
Topic 2: Introduction to Leading People
Topic 3: Challenges of Leading People
Topic 4: Leadership Styles at Work
Topic 5: Learning Checks
Topic 6: Summary and Case Studies

Lesson 2 — Best Practices in Leading Organizations

Topic 1: Introduction
Topic 2: Fostering Healthy Work Environments
Topic 3: Ethics and Organizational Justice
Topic 4: Practicing Ethics and Organizational Justice
Topic 5: Inculcating Cultural Competence
Topic 6: Encouraging Shared Governance
Topic 7: Learning Checks
Topic 8: Summary and Case Studies

The Leader Within

Creating a Leader within Yourself

Lesson 1 — Personal Growth and Development

Topic 1: Introduction
Topic 2: The Importance of Personal Growth
Topic 3: Strategies for Achieving Personal Growth
Topic 4: Learning Check
Topic 5: Summary and Case Studies

Lesson 2 — Ethical Behavior and Practice

Topic 1: Introduction
Topic 2: Overview of Ethics in Healthcare
Topic 3: Clinical Ethics
Topic 4: Business Ethics
Topic 5: Learning Checks
Topic 6: Summary

Lesson 3 — Role Negotiation

Topic 1: Introduction
Topic 2: The Concept and Purpose of Role Negotiation
Topic 3: Role Negotiation with Staff
Topic 4: Role Negotiation with Other Professionals
Topic 5: Role Negotiation with the Boss
Topic 6: Role Negotiation with Patients and Their Families
Topic 7: Learning Check
Topic 8: Summary and Case Studies

Lesson 4 — Career Planning

Topic 1: Introduction
Topic 2: Overview
Topic 3: Know Where You Stand
Topic 4: Decide Where You Want to Go
Topic 5: Plan How to Get There
Topic 6: Position Yourself
Topic 7: Learning Check
Topic 8: Summary and Case Studies

Lesson 5 — Professional Associations and Certifications

Topic 1: Introduction
Topic 2: Professional Associations
Topic 3: Certification
Topic 4: Learning Check
Topic 5: Summary and Case Studies

Lesson 6 — Reflective Practice

Topic 1: Introduction
Topic 2: Holding the Truth
Topic 3: Appreciation of Ambiguity
Topic 4: Seeing Diversity as Vehicle to Wholeness
Topic 5: Holding Multiple Perspectives
Topic 6: Discovering Potential
Topic 7: The Art of Letting Go
Topic 8: Knowing Things Besides Work
Topic 9: Nurturing the Intellectual and Emotional Self