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Silent Treatment: How Silence Still Kills

Webcasts - May 17, July 20, Sept. 13
Silent Treatment Key Findings
Healthy Work Environment Resources

AACN continues its commitment to healthy work environments with Silent Treatment: Why Safety Tools and Checklists Aren't Enough to Save Lives, a national survey of 6,500 nurses and nurse leaders. The latest study provides a key follow-up to the 2005 groundbreaking study, Silence Kills.

Conducted in partnership with the Association of periOperative Registered Nurses (AORN) and best-practices training provider VitalSmarts, "The Silent Treatment" details crucial communication breakdowns still prevalent among members of the healthcare team — despite the healthcare community’s continuing efforts to prevent errors and harm related to patient care through implementation of patient safety tools and checklists.

Silent Treatment Webcasts Offer Practical Solutions 

As part of our ongoing commitment to improving patient safety, AACN has partnered with AORN and VitalSmarts to offer lessons on communicating openly and assertively with your healthcare team through its three-part series of interactive video webcasts.

Designed to help nurses and healthcare providers improve communication practices, each 75-minute interactive video webcast will help you learn to:

  • Implement behaviors that can positively impact the trajectory of harmful patient care.
  • Create cultures of safety where healthcare practitioners feel empowered to speak up and resolve concerns about dangerous shortcuts, incompetence or disrespect.
  • Skillfully hold others accountable when safe practices are disregarded.
  • Apply a versatile approach to changing entrenched behaviors in healthcare organizations.

The Silent Treatment webcasts will be:

  • May 17, July 20 and Sept. 13.
  • Broadcast live from 1 to 2:30 p.m. ET.
  • Available for unlimited viewing the next 90 days.
  • $385 per computer for the entire three-part series.

Continuing nursing education credit will be offered.

Apply the invaluable lessons learned through this pivotal series today. Register online for the Silent Treatment webcasts now.

Silent Treatment Key Findings

Below are some of the key findings from the Silent Treatment Study:

  • More than 80 percent of nurses conveyed concerns about dangerous shortcuts, incompetence and disrespect demonstrated by their colleagues.
  • More than half said shortcuts led to near misses or harm, yet only 17 percent of those nurses shared their concerns with colleagues.
  • More than a third said incompetence led to near misses or harm, yet only 11 percent spoke to the colleague considered incompetent.
  • More than half said disrespect prevented them from getting others to listen to them or respect their professional opinion, yet only 16 percent confronted the disrespectful colleague in question.

Healthy Work Environment Resources

AACN has compiled these resources to help you and your team create healthy work environments where colleagues can safely and candidly approach each other about their concerns:

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