Improving Family Satisfaction and Participation in Decision Making in an Intensive Care Unit

Author(s): Meredith Huffines, RN, BA, BSN; Karen Johnson, RN, PHD; Linda Naranjo, RN, DNP; Matthew Lissauer, MD; Marmie Fishel, MS, BA, BS; Susan Howes, RN, BSN; Diane Pannullo, RN, BSN, CHPN; Mindy Ralls, RN, BS, and; Ruth Smith, MHL, BCC

Contact Hours 1.00

CERP B 1.00

Expires Oct 01, 2017

Topics: Family-Centered Care

Population: Adult

Role: Staff

Member: Free
NonMember: $10.00

Added to Collection

Activity Summary

Survey data revealed that families of patients in a surgical intensive care unit were not satisfied with their participation in decision making or with how well the multidisciplinary team worked together. Objectives: To develop and implement an evidence-based communication algorithm and evaluate its effect in improving satisfaction among patients’ families.


  • List the questions that guided this performance improvement initiative.
  • Describe the implementation steps to develop the communication algorithm
  • Discuss components of the 24-, 72-, and 96-hour care bundles

Continuing Education Disclosure Statement

Successful Completion

Learners must attend/view/read the entire activity and complete the associated evaluation to be awarded the contact hours or CERP. No partial credit will be awarded.


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