Giving Safe, Sensitive Care to LGBTQ Patients and Families

Part of AACN Critical Care Webinar Series

Presenter(s): Jennifer Detchemendy, RN, MSN, CCNS, CCRN

Added to Collection

Webinar Summary

Lesbian, Gay, Bisexual, Transgender and Queer (LGBTQ) patients and their families frequently experience bias from healthcare providers, creating barriers to their willingness to seek and receive healthcare. Nurses and other healthcare providers owe it to all our patients to build relationships, providing understanding, support and culturally sensitive care. This webinar will help participants explore biases and the challenges encountered by these patients and their families, and to identify behaviors we can implement and approaches that can be used in our units and hospitals to provide sensitive, pertinent and supportive care.


  • Briefly define each L-G-B-T and Q, and recognize your personal biases regarding each.
  • Identify 6 things you can do in your practice to provide culturally sensitive care to LGBTQ patients and families.
  • List 2 things your institution can do to formalize support of LGBTQ employees, patients and families.


Jennifer Detchemendy, RN, MSN, CCNS, CCRN

Jennifer Detchemendy, RN, MSN, CCNS, CCRN

Jennifer Detchemendy is the clinical nurse educator for the Surgical and Trauma ICUs at Augusta University Health. She earned both her BSN and MSN degrees from the Medical College of Georgia in Augusta. She’s very active in trauma and critical care outreach and education and coordinates and teaches several classes at her hospital and in the community at large. She’s very interested in PFCC and how family engagement and interaction affect patient care and outcomes, with a specific focus on culturally competent care and inclusion of vulnerable populations, particularly the LGBT population. She’s spoken at NTI the past three years on LGBT issues for acute and critical care nurses. She is a member of the American Association of Critical-Care Nurses and a current board member and past president of AACN’s Central Savannah River Chapter.

Continuing Education Disclosure Statement

Successful Completion

Learners must attend/view/read the entire activity and complete the associated evaluation to be awarded the contact hours or CERP. No partial credit will be awarded.


This activity has been reviewed by the Nurse Planner. It has been determined that the material presented here shows no bias. Approval of a continuing education activity does not imply endorsement by AACN or ANCC of any commercial products displayed or discussed in conjunction with the activity.


The American Association of Critical-Care Nurses (AACN) is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s (ANCC's) Commission on Accreditation, ANCC Provider Number 0012 (60 min contact hour). AACN has been approved as a provider of continuing education in nursing by the California State Board of Nursing, California Provider number CEP01036 for 0.9 contact hours (50 min contact hour).

AACN programming meets the standards for most states that require mandatory continuing education contact hours for license and/or certification renewal. AACN recommends consulting with your state board of nursing or credentialing organization before submitting CE to fulfill continuing education requirements.