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Essentials of Nurse Manager Orientation

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Table of Contents

Introduction

Topic 1: Starting the Journey

Topic 2: Course Outline

Topic 3: Course Objectives

Topic 4: Meet the Experts

Topic 5: Why E-Learning?

Topic 6: Making the Most of Your E-Learning Experience

Topic 7: It’s Your Course

The Science: Managing the Business

Financial Management in Healthcare Organizations

Lesson 1 — Introduction to Healthcare Economics in United States

  • Topic 1: Introduction 
  • Topic 2: The Big Picture 
  • Topic 3: An Overview of Healthcare Organizations 
  • Topic 4: An Overview of the Nursing Department 
  • Topic 5: Learning Checks 
  • Topic 6: Summary and Case Studies

Lesson 2 — Basic Finance Concepts

  • Topic 1: Introduction 
  • Topic 2: Costing and Budgeting Terminology 
  • Topic 3: Cost Accounting in Healthcare 
  • Topic 4: Budgeting Basics 
  • Topic 5: Learning Checks 
  • Topic 6: Summary and Case Studies

Lesson 3 — Operating Budgets for a Nursing Unit

  • Topic 1: Introduction 
  • Topic 2: The Operating Budget 
  • Topic 3: First Operating Budget Component: Personnel 
  • Topic 4: Second Operating Budget Component: Other than Personnel 
  • Topic 5: Third Operating Budget Component: Revenue 
  • Topic 6: Budget Submission, Negotiation, and Approval 
  • Topic 7: Learning Checks 
  • Topic 8: Summary and Case Studies

Lesson 4 — Capital Budgeting for a Nursing Unit

  • Topic 1: Introduction 
  • Topic 2: Capital Budget Basics 
  • Topic 3: Evaluation of Capital Budget Proposals 
  • Topic 4: Learning Checks 
  • Topic 5: Summary and Case Studies

Human Resources Management

Lesson 1 — Overview of the HR Scenario

  • Topic 1: Introduction 
  • Topic 2: Workforce Challenges in Healthcare 
  • Topic 3: The Role of Nurse Managers 
  • Topic 4: Meeting the Workforce Challenges 
  • Topic 5: Learning Checks 
  • Topic 6: Summary and Case Studies

Lesson 2 — HR Basics for Nurse Managers

  • Topic 1: Introduction 
  • Topic 2: Why People Work 
  • Topic 3: The Employee Life Cycle 
  • Topic 4: Employee Life Cycle and HR Management 
  • Topic 5: Learning Checks 
  • Topic 6: Summary and Case Studies

Lesson 3 — Recruiting Nurses

  • Topic 1: Introduction 
  • Topic 2: Job Analysis and Design 
  • Topic 3: Factors that Affect Recruitment 
  • Topic 4: Recruitment Fundamentals 
  • Topic 5: Recruitment Process 
  • Topic 6: Learning Checks 
  • Topic 7: Summary and Case Studies

Lesson 4 — Performance Management

  • Topic 1: Introduction 
  • Topic 2: Introduction to Performance Management 
  • Topic 3: Key Elements of Performance Management 
  • Topic 4: Performance Evaluations 
  • Topic 5: Learning Checks 
  • Topic 6: Summary and Case Studies

Lesson 5 — Retention

  • Topic 1: Introduction 
  • Topic 2: Understanding Employee Turnover 
  • Topic 3: Strategies for Retention 
  • Topic 4: Learning Check 
  • Topic 5: Summary and Case Studies

Lesson 6 — Managing Separation

  • Topic 1: Introduction 
  • Topic 2: Early Identification of Issues 
  • Topic 3: Resolution of Issues 
  • Topic 4: Dealing with Resignation and Termination 
  • Topic 5: Learning Checks 
  • Topic 6: Summary and Case Studies

Quality Management in Healthcare Organizations

Lesson 1 — An Overview of Quality Management in Healthcare

  • Topic 1: Introduction 
  • Topic 2: The Need for Quality Management 
  • Topic 3: The Nurse Manager and Quality Management 
  • Topic 4: Learning Check 
  • Topic 5: Summary and Case Studies

Lesson 2 — Common Quality Management Processes & Tools

  • Topic 1: Introduction 
  • Topic 2: Total Quality Management and Allied Processes 
  • Topic 3: Common Tools for Quality Improvement 
  • Topic 4: Measures of Healthcare Quality 
  • Topic 5: Learning Checks 
  • Topic 6: Summary and Case Studies

Lesson 3 — Quality Management of a Nursing Unit

  • Topic 1: Introduction 
  • Topic 2: Key Regulations in Quality Management 
  • Topic 3: Ensuring Patient Safety 
  • Topic 4: Learning Checks 
  • Topic 5: Summary and Case Studies
  • Foundational Thinking Skills

Foundational Thinking Skills

Lesson 1 - The Importance of 'Thinking' Skills

  • Topic 1: Introduction 
  • Topic 2: Thinking at the Organizational Level 
  • Topic 3: Key Aspects of a Manager's Job 
  • Topic 4: The Science of Thinking 
  • Topic 5: Emerging Trends 
  • Topic 6: Learning Checks 
  • Topic 7: Summary and Case Studies

Lesson 2 — 'Thinking' Skills for Nurse Managers

  • Topic 1: Introduction 
  • Topic 2: Core Thinking Skills 
  • Topic 3: Influence of Mental Models on Thinking 
  • Topic 4: 'Mind Tools' for Decision Making 
  • Topic 5: Learning Checks 
  • Topic 6: Summary and Case Studies

Lesson 3 — 'Thinking' Skills Applied

  • Topic 1: Introduction 
  • Topic 2: Decision Making in a Healthcare Organization 
  • Topic 3: Common 'Thinking' Pitfalls 
  • Topic 4: 'Thinking' Skills at Work 
  • Topic 5: Learning Checks 
  • Topic 6: Summary and Case Studies

Strategic Management in Healthcare Organizations

Lesson 1 — Foundations of Strategic Management

  • Topic 1: Introduction 
  • Topic 2: Strategic Management in Healthcare 
  • Topic 3: Organizational Philosophy 
  • Topic 4: Organizational Vision and Mission 
  • Topic 5: Organizational Goal Setting 
  • Topic 6: Learning Checks 
  • Topic 7: Summary and Case Studies

Lesson 2 — Strategic Planning in a Nursing Unit

  • Topic 1: Introduction 
  • Topic 2: Identifying Unit Goals 
  • Topic 3: Developing and Evaluating Strategy Options 
  • Topic 4: Learning Check 
  • Topic 5: Summary and Case Studies

Lesson 3 — Operational Plan

  • Topic 1: Introduction 
  • Topic 2: Developing an Operational Plan 
  • Topic 3: Implementing an Operational Plan 
  • Topic 4: Strategies for Building Commitment to the Plan 
  • Topic 5: Learning Check 
  • Topic 6: Summary and Case Studies

The Art: Leading People

Lead Your Team

Lesson 1 – Key Attributes of a Leader

  • Topic 1: Introduction 
  • Topic 2: Communication Skills 
  • Topic 3: Self Awareness 
  • Topic 4: Emotional IQ 
  • Topic 5: Management Style 
  • Topic 6: Learning Check 
  • Topic 7: Summary and Case Studies

Lesson 2 — Roles & Responsibilities of a Leader

  • Topic 1: Introduction 
  • Topic 2: Maintaining a Healthy Work Environment (AACN's HWE Standards) 
  • Topic 3: Coaching and Mentoring 
  • Topic 4: Collaboration 
  • Topic 5: Professional Development of Staff 
  • Topic 6: Conflict Resolution 
  • Topic 7: Succession Planning 
  • Topic 8: Learning Check 
  • Topic 9: Summary and Case Studies

Lead Your Organization

Lesson 1 – Leadership as the Key to Organizational Growth

  • Topic 1: Introduction 
  • Topic 2: Introduction to Leading People 
  • Topic 3: Challenges of Leading People 
  • Topic 4: Leadership Styles at Work 
  • Topic 5: Learning Checks 
  • Topic 6: Summary and Case Studies

Lesson 2 — Best Practices in Leading Organizations

  • Topic 1: Introduction 
  • Topic 2: Fostering Healthy Work Environments 
  • Topic 3: Ethics and Organizational Justice 
  • Topic 4: Practicing Ethics and Organizational Justice 
  • Topic 5: Inculcating Cultural Competence 
  • Topic 6: Encouraging Shared Governance 
  • Topic 7: Learning Checks 
  • Topic 8: Summary and Case Studies

The Leader Within

Creating a Leader within Yourself

Lesson 1 — Personal Growth and Development

  • Topic 1: Introduction 
  • Topic 2: The Importance of Personal Growth 
  • Topic 3: Strategies for Achieving Personal Growth 
  • Topic 4: Learning Check 
  • Topic 5: Summary and Case Studies

Lesson 2 — Ethical Behavior and Practice

  • Topic 1: Introduction 
  • Topic 2: Overview of Ethics in Healthcare 
  • Topic 3: Clinical Ethics 
  • Topic 4: Business Ethics 
  • Topic 5: Learning Checks 
  • Topic 6: Summary

Lesson 3 — Role Negotiation

  • Topic 1: Introduction 
  • Topic 2: The Concept and Purpose of Role Negotiation 
  • Topic 3: Role Negotiation with Staff 
  • Topic 4: Role Negotiation with Other Professionals 
  • Topic 5: Role Negotiation with the Boss 
  • Topic 6: Role Negotiation with Patients and Their Families 
  • Topic 7: Learning Check 
  • Topic 8: Summary and Case Studies

Lesson 4 — Career Planning

  • Topic 1: Introduction 
  • Topic 2: Overview 
  • Topic 3: Know Where You Stand 
  • Topic 4: Decide Where You Want to Go 
  • Topic 5: Plan How to Get There 
  • Topic 6: Position Yourself 
  • Topic 7: Learning Check 
  • Topic 8: Summary and Case Studies

Lesson 5 — Professional Associations and Certifications

  • Topic 1: Introduction 
  • Topic 2: Professional Associations 
  • Topic 3: Certification 
  • Topic 4: Learning Check 
  • Topic 5: Summary and Case Studies

Lesson 6 — Reflective Practice

  • Topic 1: Introduction 
  • Topic 2: Holding the Truth 
  • Topic 3: Appreciation of Ambiguity 
  • Topic 4: Seeing Diversity as Vehicle to Wholeness 
  • Topic 5: Holding Multiple Perspectives 
  • Topic 6: Discovering Potential 
  • Topic 7: The Art of Letting Go 
  • Topic 8: Knowing Things Besides Work 
  • Topic 9: Nurturing the Intellectual and Emotional Self