Patient-Focused Collaboration: Strategic Alliances That Work

Part of AACN Critical Care Webinar Series

Presenter(s): Mary A Bylone, RN, MSM, CNML

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Webinar Summary

In today's complex healthcare landscape, clinical excellence alone is not enough. Ongoing collaboration between nurses, physicians and multidisciplinary team members – and among nurses themselves – is essential to optimally meeting patient and family needs. True collaboration, along with skilled communication, is a key component of a healthy work environment and can significantly impact patient care and outcomes.

This webinar will address how problems associated with a breakdown in communication affect collaboration and present viable solutions and implementation recommendations – all framed in the context of what is best for the patient.


  • Recognize that failure to effectively communicate/collaborate affects patient care.
  • Apply strategies to effectively communicate/collaborate with superiors, subordinates and peers.
  • Share communication/collaboration strategies with colleagues.


Mary A Bylone, RN, MSM, CNML

Mary A Bylone, RN, MSM, CNML

Mary Bylone currently serves as Regional Vice President, Patient Care Services, East Region for Hartford Healthcare in Connecticut. Her career spans a variety nursing management positions, including chief nursing officer, assistant chief of clinical operations, administrative and clinical nursing director, critical care services manager and nurse manager. Bylone frequently lectures and writes about AACN’s Healthy Work Environment standards, and is a contributing author of AACN’s Essentials of Nurse Manager Orientation e-learning course. She holds a Master of Science degree in management, a post-graduate certificate in human resource management and CCRN alumnus status, and is a former member of AACN’s board of directors.

Continuing Education Disclosure Statement

Successful Completion

Learners must attend/view/read the entire activity and complete the associated evaluation to be awarded the contact hours or CERP. No partial credit will be awarded.


This activity has been reviewed by the Nurse Planner. It has been determined that the material presented here shows no bias. Approval of a continuing education activity does not imply endorsement by AACN or ANCC of any commercial products displayed or discussed in conjunction with the activity.


The American Association of Critical-Care Nurses (AACN) is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s (ANCC's) Commission on Accreditation, ANCC Provider Number 0012 (60 min contact hour). AACN has been approved as a provider of continuing education in nursing by the California State Board of Nursing, California Provider number CEP01036 for 0.6 contact hours (50 min contact hour).

AACN programming meets the standards for most states that require mandatory continuing education contact hours for license and/or certification renewal. AACN recommends consulting with your state board of nursing or credentialing organization before submitting CE to fulfill continuing education requirements.