Crucial Accountability: Tools for Resolving Violated Expectations, Broken Promises, and Bad Behavior

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Promises, and Bad Behavior

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Book, 336 pages, 2013
9780071829311

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Product Code: 120652

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Promises, and Bad Behavior

When coworkers make promises do you sigh in relief or do you start biting your nails? Do you make plans, set goals, give assignments, and hope that maybe people will deliver? If you live in a “culture of maybe” where predictability, consistency, and integrity drop while your blood pressure rises, it’s time to undergo rapid change and experience real results.

Drawing from 10,000 hours of observations, Crucial Accountability teaches you how to deal with common infractions such as:

A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.

An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?

Your boss just demanded that you meet a deadline you know you can't meet--and he clearly doesn't want to hear complaints about it.

Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now or pay later.

Family members fret over how to tell Granddad that he should no longer drive his car. This is going to get ugly.

Broken promises, missed deadlines, poor behavior--they don't just make others’ lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.

ISBN #: 9780071829311

Authors: Patterson, Grenny, Maxfield, McMillan, Switzler