CSI Project

Bedside Shift Report: Shift Happens

Island Hospital (Anacortes, Washington)

CSI Summary

Available only to registered AACN.org users.

Summary

CSI Presentation

Available only to registered AACN.org users.

Presentation

CSI Toolkit

Available only to users with a paid AACN membership.

Toolkit

Added to Collection

Project Topic

Improving communication/bedside shift report

CSI Participants

Robin Catlin, RN, BA
Erin Flanigan, RN, BSN
Lori Hrovat, RN
Carie McFarlin, RN, BSN
Clarisa Shook, RN, BSN

Project Goals/Objectives

  1. To improve staff RN compliance with the practice of bedside shift report
  2. To decrease incidental overtime
  3. To improve Press Ganey HCAHPS scores pertaining to communication with nurses

Project Outcomes

  1. Increased staff RN compliance 4 percent
  2. Decreased incidental overtime 14 minutes
  3. Increased Press Ganey HCAHPS scores up to 24 percent in all categories pertaining to communication with nurses

Sign in to AACN.org to download the complete presentation and project summary. Not an AACN.org registered user? Sign up today.




The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.