Bedside Shift Report: Shift Happens

Island Hospital (Anacortes, Washington)

CSI Summary

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CSI Presentation

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CSI Toolkit

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Project Topic

Improving communication/bedside shift report

CSI Participants

Robin Catlin, RN, BA
Erin Flanigan, RN, BSN
Lori Hrovat, RN
Carie McFarlin, RN, BSN
Clarisa Shook, RN, BSN

Project Goals/Objectives

  1. To improve staff RN compliance with the practice of bedside shift report
  2. To decrease incidental overtime
  3. To improve Press Ganey HCAHPS scores pertaining to communication with nurses

Project Outcomes

  1. Increased staff RN compliance 4 percent
  2. Decreased incidental overtime 14 minutes
  3. Increased Press Ganey HCAHPS scores up to 24 percent in all categories pertaining to communication with nurses

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Permission to Reuse Materials
The materials associated with this AACN Clinical Scene Investigator (CSI) Academy project are the property of the participating hospital noted above, not AACN. Requests to use content contained in the CSI team’s summary, presentation or toolkit should be directed to the hospital. We suggest reaching out to the hospital’s Communications, Marketing or Nursing Education department for assistance.

The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.