Bridging the Gap: Improving Care Through Understanding

Seton Medical Center Austin (Austin, Texas)

CSI Summary

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CSI Presentation

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Project Topic

Improving patient-family communication

CSI Participants

Beth Cotten, RN, BSN, CCRN
Travis VanDinh, RN, BSN, CCRN

Project Goals/Objectives

  1. To implement the Care and Communication Bundle from Improving Palliative Care in the ICU initiative (IPAL-ICU)
  2. To improve communication with patients and families
  3. To improve patient and family satisfaction

Project Outcomes

  1. Increased collaboration with the Palliative Care team
  2. Increased staff conversations around identifying a surrogate decision maker
  3. Incorporated a newly identified need into the project: to clarify terminology (e.g. medical power of attorney vs. legal next of kin).

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Permission to Reuse Materials
The materials associated with this AACN Clinical Scene Investigator (CSI) Academy project are the property of the participating hospital noted above, not AACN. Requests to use content contained in the CSI team’s summary, presentation or toolkit should be directed to the hospital. We suggest reaching out to the hospital’s Communications, Marketing or Nursing Education department for assistance.

The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.