CSI Project

Bridging the Gap: Improving Care Through Understanding

Seton Medical Center Austin (Austin, Texas)

CSI Summary

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Summary

CSI Presentation

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Presentation

Added to Collection

Project Topic

Improving patient-family communication

CSI Participants

Beth Cotten, RN, BSN, CCRN
Lyn Jay, RN, MSN, ACNP, CCRN
Travis VanDinh, RN, BSN, CCRN

Project Goals/Objectives

  1. To implement the Care and Communication Bundle from Improving Palliative Care in the ICU initiative (IPAL-ICU)
  2. To improve communication with patients and families
  3. To improve patient and family satisfaction

Project Outcomes

  1. Increased collaboration with the Palliative Care team
  2. Increased staff conversations around identifying a surrogate decision maker
  3. Incorporated a newly identified need into the project: to clarify terminology (e.g. medical power of attorney vs. legal next of kin).

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The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.