Bridging the Gap: Improving Care Through Understanding

Seton Medical Center Austin (Austin, Texas)

CSI Summary

Available only to registered AACN.org users.

CSI Presentation

Available only to registered AACN.org users.

Added to Collection

Project Topic

Improving patient-family communication

CSI Participants

Beth Cotten, RN, BSN, CCRN
Lyn Jay, RN, MSN, ACNP, CCRN
Travis VanDinh, RN, BSN, CCRN

Project Goals/Objectives

  1. To implement the Care and Communication Bundle from Improving Palliative Care in the ICU initiative (IPAL-ICU)
  2. To improve communication with patients and families
  3. To improve patient and family satisfaction

Project Outcomes

  1. Increased collaboration with the Palliative Care team
  2. Increased staff conversations around identifying a surrogate decision maker
  3. Incorporated a newly identified need into the project: to clarify terminology (e.g. medical power of attorney vs. legal next of kin).

Sign in to AACN.org to download the complete presentation and project summary. Not an AACN.org registered user? Sign up today.




The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.