Can We Talk? The Bedside Report Project

Regional Hospital for Respiratory and Complex Care (Burien, Washington)

CSI Summary

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CSI Presentation

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CSI Toolkit

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Project Topic

Improving communication through bedside report

CSI Participants

Richmond Li, RN, BSN, CCRN
Becky Madsen, RN, BSN
Jonna Rogers, RN, CCRN

Project Goals/Objectives

  1. To improve communication between nurses
  2. To improve patient, family and nursing satisfaction

Project Outcomes

  1. Increased patient satisfaction 23 percent
  2. Increased family satisfaction 12 percent
  3. Increased nursing satisfaction with report received 17 percent
  4. Increased nursing satisfaction with report given 13 percent
  5. Decreased medication errors related to communication 80 percent, for a projected annual fiscal impact of $140,000
  6. Reduced falls related to communication 100 percent, for a projected annual fiscal impact of $75,928
  7. These outcome resulted in a combined annual projected fiscal impact of $215,928.

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Permission to Reuse Materials
The materials associated with this AACN Clinical Scene Investigator (CSI) Academy project are the property of the participating hospital noted above, not AACN. Requests to use content contained in the CSI team’s summary, presentation or toolkit should be directed to the hospital. We suggest reaching out to the hospital’s Communications, Marketing or Nursing Education department for assistance.

The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.