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Communication Matters: Improving Handoff Communication

Seton Northwest Hospital (Austin, Texas)

CSI Summary

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CSI Presentation

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CSI Toolkit

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Project Topic

Improving handoff communication (between the ED and ICU)

CSI Participants

Lisa Brown, RN, BSN
Melissa Emmons, RN, BSN
Caroline Johnson, RN, MSN, CCRN
Jennifer Keily, RN

Project Goals/Objectives

  1. To reduce patient safety events
  2. To improve patient and health care team communication satisfaction scores
  3. To improve nurse satisfaction/communication during care transitions
  4. To increase collaboration between units

Project Outcomes

  1. Decreased reported errors in handoff communication
  2. Achieved a 56 percent rate of patient admissions within 60 minutes
  3. Achieved a 30 percent rate of patient admissions within 30 minutes
  4. Identified errors using the report tool that were not documented in ER records.

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The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.