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CSI Project

Communication Matters: Improving Handoff Communication

Seton Northwest Hospital (Austin, Texas)

CSI Summary

Available only to registered AACN.org users.

Summary

CSI Presentation

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Presentation

CSI Toolkit

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Toolkit

Added to Collection

Project Topic

Improving handoff communication (between the ED and ICU)

CSI Participants

Lisa Brown, RN, BSN
Melissa Emmons, RN, BSN
Caroline Johnson, RN, MSN, CCRN
Jennifer Keily, RN

Project Goals/Objectives

  1. To reduce patient safety events
  2. To improve patient and health care team communication satisfaction scores
  3. To improve nurse satisfaction/communication during care transitions
  4. To increase collaboration between units

Project Outcomes

  1. Decreased reported errors in handoff communication
  2. Achieved a 56 percent rate of patient admissions within 60 minutes
  3. Achieved a 30 percent rate of patient admissions within 30 minutes
  4. Identified errors using the report tool that were not documented in ER records.

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The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.