Decrease Burnout and Turnover, Increase Team Satisfaction Through True Collaboration

Project Topic:

Increase team satisfaction, collaboration, productivity, and decrease burnout and turnover.

Hospital, City and State:

Children’s Nebraska, Omaha, Nebraska

Unit:

• Transport, Air and Ground

CSI Participants:

• Sarah Gill, BSN, RN CPEN, C-NPT
• Madison Heinrich, BSN, RN
• Joslyn Hoetfelker, BSN, RN, RNC-NIC, C-NPT
• Amanda Lorence, BSN, RN, C-NPT
• Julie Newill, BSN, RN, CCRN, RNC-NIC, C-NPT

Project Goals/Objectives:

1. Increase Healthy Work Environment Assessment Tool (HWEAT) True Collaboration score 10% (2.98 to 3.27)
2. Decrease Oldenburg Burnout Inventory (OLBI) score 5% (36.48 to 34.67)
3. Increase transport pre/post survey satisfaction scores 6%
4. Greater than or equal to 50% of staff will rate the transport space as productive or very productive

Project Outcomes:

1. Increased HWEAT True Collaboration score increased 4.7%
2. Decreased Oldenburg Burnout Inventory score decreased 1.89%
3. Increased team job satisfaction scores 13.23%
4. 80% of staff rate the transport space as productive/very productive.
5. Projected Annual Savings: $160,893
6. ROI 1008%

Project Overview:

The transport space was redesigned to focus on rest, recovery and productivity. This was accomplished by separating the stocking area, charting area and lounge area, and creating a zen den and gym spaces. In addition, monthly team building challenges initiated.