CSI Summary
Available only to registered AACN.org users.
CSI HWE
University Hospitals of Cleveland, Cleveland, Ohio
Nov 06, 2024
CSI Summary
Available only to registered AACN.org users.
CSI Presentation
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CSI Toolkit
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Project Topic:
Share information in a timely manner
Hospital, City and State:
University Hospitals of Cleveland, Cleveland, Ohio
Unit:
Specialty Care Centers-Ambulatory Infusion
CSI Participants:
Project Goals/Objectives:
Project Outcomes:
Project Overview:
Following the acquisition of our third infusion center last year, many staff members felt that they were missing vital information. All three sites are each in a different county so some information would be different based on location. It was identified that due to a great deal of email fatigue, many pieces of information were getting lost.
We developed a weekly newsletter to gather all the pertinent information staff identified was important to them using survey results. We had a contest for our T-shirt swag to get staff engaged prior to kickoff.
We found as we were halfway to the end of the cohort, we were able to reduce the frequency to bi-weekly newsletters. We put hidden trivia questions in each newsletter to reinvigorate staff participation in reading the newsletters. By the end of our cohort, staff felt they were getting all needed information timely so that they were equipped to provide safe and efficient care.
Permission to Reuse Materials
The materials associated with this AACN Clinical Scene Investigator (CSI) Academy project are the property of the participating hospital noted above, not AACN. Requests to use content contained in the CSI team’s summary, presentation or toolkit should be directed to the hospital. We suggest reaching out to the hospital’s Communications, Marketing or Nursing Education department for assistance.
Disclaimer
The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.