ICU Diary Project: Your Stay, Your Story

Sulpizio Cardiovascular Center at UC San Diego Health (La Jolla, California)

CSI Summary

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CSI Presentation

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CSI Toolkit

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Project Topic

Measuring outcomes of an evidence‐based practice Family Diary Program in the intensive care unit (ICU)

CSI Participants

Heather Gunter, RN, MSN, MBA/HCM, CCRN
Tamara Norton, RN, BSN, CCRN
Daniel Wallis, RN, BSN

Project Goals/Objectives

  1. Improve overall family satisfaction scores to 95 percent in six months
  2. Increase Post‐ICU Recovery Clinic referrals 15 percent in six months

Project Outcomes

  1. Measured little significant change in family satisfaction according to preliminary data
  2. Increased staff feelings of compassion and caring, and built trust between staff and family members through the diaries
  3. Gained a new method of collecting staff feedback
  4. Documented a positive correlation between the ICU diaries and increased referrals to the Post‐ICU Recovery Clinic
  5. Increased Post‐ICU Recovery Clinic visits to an average of nine per month, for an estimated annual fiscal impact of $10,152

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The materials associated with this AACN Clinical Scene Investigator (CSI) Academy project are the property of the participating hospital noted above, not AACN. Requests to use content contained in the CSI team’s summary, presentation or toolkit should be directed to the hospital. We suggest reaching out to the hospital’s Communications, Marketing or Nursing Education department for assistance.

The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.