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ICU Diary Project: Your Stay, Your Story

Sulpizio Cardiovascular Center at UC San Diego Health (La Jolla, California)

CSI Summary

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CSI Presentation

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CSI Toolkit

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Project Topic

Measuring outcomes of an evidence‐based practice Family Diary Program in the intensive care unit (ICU)

CSI Participants

Heather Gunter, RN, MSN, MBA/HCM, CCRN
Tamara Norton, RN, BSN, CCRN
Daniel Wallis, RN, BSN

Project Goals/Objectives

  1. Improve overall family satisfaction scores to 95 percent in six months
  2. Increase Post‐ICU Recovery Clinic referrals 15 percent in six months

Project Outcomes

  1. Measured little significant change in family satisfaction according to preliminary data
  2. Increased staff feelings of compassion and caring, and built trust between staff and family members through the diaries
  3. Gained a new method of collecting staff feedback
  4. Documented a positive correlation between the ICU diaries and increased referrals to the Post‐ICU Recovery Clinic
  5. Increased Post‐ICU Recovery Clinic visits to an average of nine per month, for an estimated annual fiscal impact of $10,152

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The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.