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I Mustache You a Question: Improving Communication Through Medication Education

Seton Medical Center Hays (Kyle, Texas)

CSI Summary

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CSI Presentation

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Project Topic

Improved communication with patients and families

CSI Participants

Jamie Beffort, RN, BSN
Tiffany Borromeo, RN, BSN
Christine McIver, RN, BSN
Lindsay Young, RN, BSN

Project Goals/Objectives

  1. To improve communication HCAHPS scores, specifically relating to communication on medications
  2. To decrease falls and increase patient safety by increasing medication side effect awareness
  3. To decrease readmission rates and length of stay
  4. To decrease recorded patient complaints to maintain market share loyalty

Project Outcomes

  1. Achieved target goal for communication more than 50 percent of the time
  2. Decreased patient falls 40 percent
  3. These outcomes resulted in a projected annual fiscal impact of $75,928.

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The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.