Nurse Talk, Real Talk, Walk the Talk

St. Charles Parish Hospital (Luling, Louisiana)

CSI Summary

Available only to registered users.

CSI Presentation

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CSI Toolkit

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Added to Collection

Project Topic

Multi-disciplinary bedside rounds

Hospital Unit

Intensive Care Unit (ICU)

CSI Participants

Teresa Munoz, ADN, RN-BC
Erin Trembley, ADN, RN

Project Goals/Objectives

  1. Improve Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores 5% related to nurse communication with patients and families
  2. Create a culture of interdisciplinary collaboration
  3. Increase nurse use of electronic health record (EHR) template to 90%
  4. Develop a standardized electronic rounding template
  5. Decrease average length of stay (LOS) 5%

Project Outcomes

  1. Improved HCAHPS scores for patient satisfaction related to nurse communication
  2. Achieved 90% usage of EHR template

Permission to Reuse Materials
The materials associated with this AACN Clinical Scene Investigator (CSI) Academy project are the property of the participating hospital noted above, not AACN. Requests to use content contained in the CSI team’s summary, presentation or toolkit should be directed to the hospital. We suggest reaching out to the hospital’s Communications, Marketing or Nursing Education department for assistance.

The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.