Partners in Care United: Improving Communication Between PICU Staff Patients and Families

Riley Hospital for Children at IU Health (Indianapolis, Indiana)

CSI Summary

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CSI Presentation

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Project Topic

Increasing patient/family centered care

CSI Participants

Terri Hedlund, RN, BSN, CPN
Connie Neuzerling, RN, BSN
Susan Willock, RN, BS, BSN, MEd, CCRN

Project Goals/Objectives

  1. To improve staff communication with patients/families, as evidenced by responses on a parent questionnaire and by NRC Picker question: How often did the ICU nurses explain things in a way you could understand?
  2. To increase family participation and understanding of plan of care and daily rounds

Project Outcomes

  1. Decreased average length of stay 0.5 day
  2. Increased patient satisfaction scores to more than 90 percent
  3. These outcomes resulted in a projected annual fiscal impact of $4,154,500.

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The materials associated with this AACN Clinical Scene Investigator (CSI) Academy project are the property of the participating hospital noted above, not AACN. Requests to use content contained in the CSI team’s summary, presentation or toolkit should be directed to the hospital. We suggest reaching out to the hospital’s Communications, Marketing or Nursing Education department for assistance.

The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.