CSI Summary
Available only to registered AACN.org users.
CSI HWE
Oregon Health and Science University, Portland, Oregon
Nov 20, 2024
CSI Summary
Available only to registered AACN.org users.
CSI Presentation
Available only to registered AACN.org users.
CSI Toolkit
Available only to users with a paid AACN membership.
Project Topic:
Workplace violence
Hospital, City and State:
Oregon Health and Science University, Portland Oregon
Unit:
Emergency Department
CSI Participants:
Project Goals/Objectives:
Project Outcomes:
Project Overview:
The goal of this project was to educate and empower Emergency Department Nurses by consolidating resources into one area. This was done by pulling the most important documents into a binder and Sharepoint site. Every nurse was provided a badge buddy that has emergency phone numbers along with a QR code for the Sharepoint site (with access to updated policies). We had monthly rounding to review important safety topics such as administrative discharges, code greens (violent patient code), safety searches, Emergency Medical Treatment and Labor Act (EMTALA), and de-escalation techniques.
Outcomes included more reporting of incidents with workplace violence. Although we didn’t track paid time off for physical injury or emotional distress or nurse turnover connected with workplace violence, our unit manager may track this as a potential fiscal impact in the future.
Permission to Reuse Materials
The materials associated with this AACN Clinical Scene Investigator (CSI) Academy project are the property of the participating hospital noted above, not AACN. Requests to use content contained in the CSI team’s summary, presentation or toolkit should be directed to the hospital. We suggest reaching out to the hospital’s Communications, Marketing or Nursing Education department for assistance.
Disclaimer
The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.