CSI Summary
Available only to registered AACN.org users.
Project Topic:
Improving and streamlining postpartum education for our families
Hospital Unit:
Mother-Baby Care Unit (MBC)
CSI Participants:
- Ratasha Alcoser, BSN, RN
- Monica Gonzales, BSN, RN
- Brandee Quinn, BSN, RNC-MNN
- Jessica Watson, BSN, RNC-MNN
Project Goals/Objectives:
- Increase postpartum education for our families prior to admission
- Better prepare our patients about what to expect during their stay
- Expedite the discharge process
Project Outcomes:
- Developed an educational video, PowerPoint and brochure for staff to share with patients and families
- Consistently provided patients with a link/QR code for our new educational materials
- Obtained buy-in from OB offices and staff to share our educational materials with new patients prior to delivery
Project Overview:
Postpartum education for families was not streamlined in our organization. As a result, patients didn't know what to expect when admitted and needed additional education later, which prolonged discharge. To help address this issue, our CSI team decided to create an educational video to share with patients before being admitted to give birth.
We began our project by surveying both staff and patients about knowledge deficits regarding infant and postpartum care. Based on the survey results, our team developed an initial patient education video. After reviewing it, hospital administration expressed their preference for a video with a more professional touch. Since the organizational resources needed to do this were unavailable, we got creative and produced a PowerPoint presentation and brochure to help educate patients during prenatal visits.
It took several months to obtain approval for our educational materials, which delayed our project kickoff with staff. We shared our new materials with them and educated them on the value to patients and nurses in streamlining discharge. Although our CSI program concluded, our team plans to conduct a post-project survey for staff in a few months and to survey patients during discharge phone calls to evaluate our project's success.
Permission to Reuse Materials
The materials associated with this AACN Clinical Scene Investigator (CSI) Academy project are the property of the participating hospital noted above, not AACN. Requests to use content contained in the CSI team’s summary, presentation or toolkit should be directed to the hospital. We suggest reaching out to the hospital’s Communications, Marketing or Nursing Education department for assistance.
Disclaimer
The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.