Teaching Postpartum Care One Baby Burrito at a Time

Methodist Children’s Hospital (San Antonio, Texas)

CSI Summary

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Project Topic:

Improving and streamlining postpartum education for our families

Hospital Unit:

Mother-Baby Care Unit (MBC)

CSI Participants:

  • Ratasha Alcoser, BSN, RN
  • Monica Gonzales, BSN, RN
  • Brandee Quinn, BSN, RNC-MNN
  • Jessica Watson, BSN, RNC-MNN

Project Goals/Objectives:

  1. Increase postpartum education for our families prior to admission
  2. Better prepare our patients about what to expect during their stay
  3. Expedite the discharge process

Project Outcomes:

  1. Developed an educational video, PowerPoint and brochure for staff to share with patients and families
  2. Consistently provided patients with a link/QR code for our new educational materials
  3. Obtained buy-in from OB offices and staff to share our educational materials with new patients prior to delivery

Project Overview:

Postpartum education for families was not streamlined in our organization. As a result, patients didn't know what to expect when admitted and needed additional education later, which prolonged discharge. To help address this issue, our CSI team decided to create an educational video to share with patients before being admitted to give birth.

We began our project by surveying both staff and patients about knowledge deficits regarding infant and postpartum care. Based on the survey results, our team developed an initial patient education video. After reviewing it, hospital administration expressed their preference for a video with a more professional touch. Since the organizational resources needed to do this were unavailable, we got creative and produced a PowerPoint presentation and brochure to help educate patients during prenatal visits.

It took several months to obtain approval for our educational materials, which delayed our project kickoff with staff. We shared our new materials with them and educated them on the value to patients and nurses in streamlining discharge. Although our CSI program concluded, our team plans to conduct a post-project survey for staff in a few months and to survey patients during discharge phone calls to evaluate our project's success.

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The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.