CSI Summary
Available only to registered AACN.org users.
Project Topic
Soumaly Rattanasavanh, RN, BSN, CCRN
Lisa Thackerson, RN, ADN, CNRN
Maricelle Thornton, RN, BSN
Improved patient satisfaction
CSI Participants
Marica Baricuatro, RN, BSN, CCRNSoumaly Rattanasavanh, RN, BSN, CCRN
Lisa Thackerson, RN, ADN, CNRN
Maricelle Thornton, RN, BSN
Project Goals/Objectives
- To decrease noise pollution at night in the intensive care unit in order to increase patient satisfaction
- To increase HCAHPS scores, specifically Hospital Environment/Quiet to 78.21 percent by May 2014 (currently zero to 66.67 percent)
- To increase patient loyalty scores to consistently stay higher than 80 percent
- To decrease length of stay (LOS)
Project Outcomes
- Achieved strong post-project survey results:
- 93 percent of staff found the project education helpful
- 65 percent of staff experienced positive outcomes for patients
- 75 percent of staff will continue to use the plan of care
- Decreased overnight sound level significantly post-intervention
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Permission to Reuse Materials
The materials associated with this AACN Clinical Scene Investigator (CSI) Academy project are the property of the participating hospital noted above, not AACN. Requests to use content contained in the CSI team’s summary, presentation or toolkit should be directed to the hospital. We suggest reaching out to the hospital’s Communications, Marketing or Nursing Education department for assistance.
Disclaimer
The AACN CSI Academy program supports change projects based on quality improvement methods. Although CSI teams seek to ensure linkage between their project and clinical/fiscal outcomes, data cannot be solely attributed to the project and are estimations of impact.