Session Summary
Having a healthy work environment entails more than stellar safety practices. Skilled communication plays a vital role in job satisfaction, and the ability to professionally navigate uncomfortable scenarios affects patient experience, employee experience and impacts nurse retention. Learn how to improve your frontline nurses’ ability to engage in difficult conversations by discovering effective strategies and benefitting from our lessons learned. Develop a train-the-trainer initiative at your organization to enhance nurses’ communication skills and promote a healthy work environment that supports nurse retention.
Objectives
- Identify difficult conversations frontline nurses frequently face and evidence-based communication tools to support positive outcomes.
- Describe the train-the-trainer method of taking communication tools and practice sessions to nurses on their units versus the classroom.
- Compare tactics that strengthened the initiative and factors that provided learning opportunities for more effective future initiatives.
Topics
Healthy Work Environment, Communication
Role
Manager, APRN, Staff
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Successful Completion
Learners must complete the entire activity and the associated evaluation to be awarded contact hours AND read Implicit Bias impacts patient outcomes. No partial credit will be awarded.
Accreditation
The American Association of Critical-Care Nurses is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
Provider approved by the California Board of Registered Nursing, Provider number CEP 1036, for 1.00 contact hours.
Disclosure
Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content will be identified by the Nurse Planner within the activity. Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content has been mitigated.
Accreditation refers to recognition of continuing education only and does not imply AACN, ANCC, or CBRN approval or endorsement of any commercial products discussed or displayed in conjunction with this educational activity.
Activities with pharmacology hours are to assist the APRN in fulfilling the pharmacotherapeutic education requirements for licensure and certification renewals.
Activities meet the standards for most states that require mandatory continuing education for license and/or certification renewal. AACN recommends consulting with your own state board of nursing or credentialing organization before submitting your certificate of completion.
Refund Policy
Continuing Education Activities are nonrefundable.