Session Summary
Communication errors across disciplines and generations are a leading cause of safety events and threaten teamwork and retention. This session demonstrates a practical low-cost approach to intentionally teach communication skills and emotional intelligence using scripted videos and guided huddles. Attendees gain actionable tools to replicate this approach, building psychological safety, strengthening interdisciplinary collaboration and integrating soft skills training to reduce risk and improve team culture.
Objectives
- Identify common interdisciplinary communication breakdowns and explain how modeling fosters behavioral improvement.
- Describe strategies for respectful communication across generations by recognizing diverse values, tone preferences and feedback styles.
- Apply a scalable framework that uses video modeling and guided huddles to teach communication skills and improve team engagement.
Topics
Communication
Role
Manager, Educator, APRN, Staff
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Successful Completion
Learners must complete the entire activity and the associated evaluation to be awarded contact hours AND read Implicit Bias impacts patient outcomes. No partial credit will be awarded.
Accreditation
The American Association of Critical-Care Nurses is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
Provider approved by the California Board of Registered Nursing, Provider number CEP 1036, for 1.00 contact hours.
Disclosure
Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content will be identified by the Nurse Planner within the activity. Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content has been mitigated.
Accreditation refers to recognition of continuing education only and does not imply AACN, ANCC, or CBRN approval or endorsement of any commercial products discussed or displayed in conjunction with this educational activity.
Activities with pharmacology hours are to assist the APRN in fulfilling the pharmacotherapeutic education requirements for licensure and certification renewals.
Activities meet the standards for most states that require mandatory continuing education for license and/or certification renewal. AACN recommends consulting with your own state board of nursing or credentialing organization before submitting your certificate of completion.
Refund Policy
Continuing Education Activities are nonrefundable.