Session Summary
Discover one progressive care unit’s approach to boosting morale and connection using compassionate communication rooted in AACN HWE data. This interactive session features hands-on tools like the 18-second empathy exercise, Yes, and… dialogue and art-based practices to reduce burnout and build trust. Walk away with practical, evidence-informed strategies to strengthen team culture and create a more resilient, compassionate work environment.
Objectives
- Analyze AACN HWE survey data to identify unit needs and trends in communication, collaboration and staff well-being.
- Apply compassionate communication techniques such as active listening and empathy through simulated scenarios.
- Prepare art-based empathy training to foster staff resilience, morale, and reduce burnout in clinical settings.
Topics
Healthy Work Environment, Communication
Role
Manager, Staff
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Successful Completion
Learners must complete the entire activity and the associated evaluation to be awarded contact hours AND read Implicit Bias impacts patient outcomes. No partial credit will be awarded.
Accreditation
The American Association of Critical-Care Nurses is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
Provider approved by the California Board of Registered Nursing, Provider number CEP 1036, for 1.25 contact hours.
Disclosure
Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content will be identified by the Nurse Planner within the activity. Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content has been mitigated.
Accreditation refers to recognition of continuing education only and does not imply AACN, ANCC, or CBRN approval or endorsement of any commercial products discussed or displayed in conjunction with this educational activity.
Activities with pharmacology hours are to assist the APRN in fulfilling the pharmacotherapeutic education requirements for licensure and certification renewals.
Activities meet the standards for most states that require mandatory continuing education for license and/or certification renewal. AACN recommends consulting with your own state board of nursing or credentialing organization before submitting your certificate of completion.
Refund Policy
Continuing Education Activities are nonrefundable.