Daily Telephone Call During the COVID-19 Pandemic: Perceptions of Families and Providers

Author(s): Caroline Fritz, MD, MSc, Laurie-Anne Claude, MD, MSc, Sophie Hamada, MD, PhD, Mathilde Trosdorf, MSc, Hugues de la Barre, MD, Amélie Yavchitz, MD, PhD, Darless Clausse, MD, Cédric Lemogne, MD, PhD, Anne Godier, MD, PhD, and Cécile Flahault, PhD

Contact Hours 1.00

CERP B 1.00

Expires Jan 03, 2025

Topics: COVID-19, Family-Centered Care

Role: Staff

Member: Free
NonMember: $10.00

Added to Collection

Activity Summary

Required reading for all learners: Implicit Bias impacts patient outcomes

Fixed-time, daily telephone calls in the ICU allowed satisfactory transmission of information between physicians and surrogate decision makers, as perceived by both parties. However, the telephone-based communication strategy could still be improved.


  • Describe the changes in family visitation required by the COVID-19 pandemic.
  • Explain how changes in visitation affected communication with families regarding patient condition and needed updates.
  • Identify methods to improve the communication strategy to achieve effective communication with patient families.

Continuing Education Disclosure Statement

Successful Completion

Learners must attend/view/read the entire activity, read Implicit Bias impacts patient outcomes, and complete the associated evaluation to be awarded the contact hours or CERP. No partial credit will be awarded.


The American Association of Critical-Care Nurses is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

Provider approved by the California Board of Registered Nursing, Provider number CEP 1036, for 1.00 contact hours.

Accreditation refers to recognition of continuing education only and does not imply AACN, ANCC, or CBRN approval or endorsement of any commercial products discussed or displayed in conjunction with this educational activity.


Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content will be identified by the Nurse Planner within the activity. Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content has been mitigated.

AACN programming meets the standards for most states that require mandatory continuing education contact hours for license and/or certification renewal. AACN recommends consulting with your state board of nursing or credentialing organization before submitting CE to fulfill continuing education requirements.

Refund Policy

Continuing Education Activities are nonrefundable.