Use of Video Technology in End-of-Life Care for Hospitalized Patients During the COVID-19 Pandemic

Author(s): Asiana Elma, MSc, Deborah Cook, MD, MSc, Michelle Howard, PhD, Alyson, Takaoka, MSc, Neala Hoad, RN, Marilyn Swinton, MSc, France Clarke, RRT, Jill Rudkowski, MD, Anne Boyle, MD, Brittany Dennis, PhD, MBBS, Daniel Brandt Vegas, MD, MHPE, and Meredith Vanstone, PhD

Contact Hours 1.00

CERP B 1.00

Expires May 01, 2024

Topics: COVID-19, Family-Centered Care, Palliative/End-of-life Care

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Activity Summary

Required reading for all learners: Implicit Bias impacts patient outcomes

Infection control protocols, including visitor restrictions, implemented during the COVID-19 pandemic threatened the ability to provide compassionate, family-centered care to patients dying in the hospital. In response, clinicians used videoconferencing technology to facilitate conversations between patients and their families. Clinician experiences can be used to inform policies and practices for using videoconferencing technology to provide high-quality end-of-life care in the future, including during public health crises.


  • Describe clinician perspectives on using videoconferencing technology to adapt to pandemic policies when caring for dying patients
  • Identify the challenges and opportunities in implementing videoconferencing technology when providing end-of-life care.
  • Provide recommendations for future use of videoconferencing technology during and beyond the pandemic.

Continuing Education Disclosure Statement

Successful Completion

Learners must attend/view/read the entire activity and complete the associated evaluation to be awarded the contact hours or CERP. No partial credit will be awarded.


This activity has been reviewed by the Nurse Planner. It has been determined that the material presented here shows no bias. No conflicts of interest have been identified for any individual with the ability to influence the content of this activity. Accreditation refers to recognition of continuing education only and does not imply AACN or ANCC approval or endorsement of any commercial products discussed or displayed in conjunction with this educational activity.


The American Association of Critical-Care Nurses (AACN) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's (ANCC's) Commission on Accreditation, ANCC Provider Number 0012. AACN has been approved as a provider of continuing education in nursing by the California State Board of Nursing (CBRN), California Provider number CEP 1036. This activity is approved for 1.00 contact hours.

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