Article C22433

Implementing a Standardized Communication Tool in an Intensive Care Unit

Author(s): Margaret Murphy, DNP, ACNP, CCNS, CCRN-CSC, Jill R. Engel, DNP, ACNP, FNP, NEA-BC, Lynn McGugan, DNP, RN, ACNP, CCRN-CSC, Rebecca McKenzie, DNP, RN, Julie A. Thompson, PhD, Kathleen M. Turner, DNP, RN

Contact Hours 1.00

CERP C 1.00

Expires Jun 01, 2025

Topics: Communication

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Activity Summary

Historically, communication practices have differed greatly between nurses and advanced practiced providers, in our ICU. Staff members described the communication process as lacking organization and consistency. As a result, patient safety was put at risk because of incomplete, inaccurate, or delayed information when clinical concerns were reported or escalated. A quality improvement project was completed, using a pre-post design, to improve communication between the two groups.

Objectives

  • Identify three characteristics of effective communication.
  • Describe two potential outcomes of poor communication among healthcare team members.
  • Describe the four key components of the SBAR tool to facilitate communication.

Continuing Education Disclosure Statement

Successful Completion

Learners must attend/view/read the entire activity, read Implicit Bias impacts patient outcomes, and complete the associated evaluation to be awarded the contact hours or CERP. No partial credit will be awarded.

Accreditation

The American Association of Critical-Care Nurses is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

Provider approved by the California Board of Registered Nursing, Provider number CEP 1036, for 1.00 contact hours.

Accreditation refers to recognition of continuing education only and does not imply AACN, ANCC, or CBRN approval or endorsement of any commercial products discussed or displayed in conjunction with this educational activity.

Disclosure

Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content will be identified by the Nurse Planner within the activity. Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content has been mitigated.

AACN programming meets the standards for most states that require mandatory continuing education contact hours for license and/or certification renewal. AACN recommends consulting with your state board of nursing or credentialing organization before submitting CE to fulfill continuing education requirements.

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Continuing Education Activities are nonrefundable.