A Rapid-Cycle Intervention to Enhance Patient and Family Satisfaction in the Intensive Care Unit

Author(s): Heather Pena, MSN, RN, CCRN, CPPS, Jason Stokes, BSN, RN, CCRN, Lauren Zulueta, BSN, RN, CCRN, Mavis Awuku, BSN, RN, Kathryn Bergamesca, BSN, RN, CCRN, Joanna Do, BSN, RN, CCRN-CSC, Timothy Espersen, BSN, RN, CCRN, Rebecca Fleetwood, BSN, RN, CCRN-CSC, Jenna Knors, BSN, RN, Tonda Thomas, RN, CCRN-CSC Alec Tobey, BSN, RN, CCRN, Julie A. Thompson, PhD, Bradi B. Granger, PhD, RN

Activity Summary

Required reading for all learners: Implicit Bias impacts patient outcomes

The well-being and satisfaction of the patient and the patient’s family members have a profound impact on overall care delivery, treatment outcomes, and the patient’s recovery process. Patient and family satisfaction is an essential metric for evaluating the perception of care delivery and quality of health care services. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used nationally to evaluate inpatient satisfaction. However, differentiating metrics for care provided in the ICU from care provided in stepdown/intermediate units is challenging. Measuring patient and family satisfaction can provide valuable insights into areas for improvement and for strategies to enhance the overall experience of patients and their families in the ICU. Strategies that engage family members in rounds improve communication and satisfaction.

Objectives

Identify tools to evaluate patient and family satisfaction in the intensive care unit.
Describe barriers to patient and family satisfaction in the intensive care unit.
Outline interventions to impact patient and family satisfaction in the intensive care unit.

Continuing Education Disclosure Statement

Criteria for Awarding Contact Hours

Learners must complete the entire activity and the associated evaluation AND read Implicit Bias impacts patient outcomes. No partial credit will be awarded.

Accreditation

American Association of Critical-Care Nurses is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
Provider approved by the California Board of Registered Nursing, Provider number CEP 1036, for {contactHours} contact hours.

Disclosures

The Nurse Planner has determined that no individuals with the ability to control content of this activity have relevant relationships with ineligible companies.

Activities with pharmacotherapeutic credit are to assist the APRN in fulfilling their education requirements for licensure and certification renewals.

Refund Policy

Continuing Education Activities are nonrefundable.