Difficult Conversations: Essential Concepts in Human Resource Management

Author(s): Artuso Christie E

Contact Hours 0.87

CERP C 0.87

Expires May 31, 2026

Topics: Healthy Work Environment, Leadership, Management

Role: Manager

Member: Free
NonMember: $10.00

Added to Collection

Activity Summary

Professional nurses and managers face unique challenges in the healthcare industry. Their preoccupation with quality, safety and cost at times tends to subdue other workplace issues, including human resource management. Every new manager or nurse who aspires to leadership should develop a fundamental understanding of human resource management. This session explores core concepts and strategies to effectively manage these situations through the use of case studies.


  • Identify basic components of human resource management.
  • Develop strategies for initiating difficult conversations.
  • Identify tactics for addressing specific volatile workplace issues.

Continuing Education Disclosure Statement

Successful Completion

Learners must attend/view/read the entire activity, read Implicit Bias impacts patient outcomes, and complete the associated evaluation to be awarded the contact hours or CERP. No partial credit will be awarded.


The American Association of Critical-Care Nurses is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

Provider approved by the California Board of Registered Nursing, Provider number CEP 1036, for 0.00 contact hours.

Accreditation refers to recognition of continuing education only and does not imply AACN, ANCC, or CBRN approval or endorsement of any commercial products discussed or displayed in conjunction with this educational activity.


Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content will be identified by the Nurse Planner within the activity. Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content has been mitigated.

AACN programming meets the standards for most states that require mandatory continuing education contact hours for license and/or certification renewal. AACN recommends consulting with your state board of nursing or credentialing organization before submitting CE to fulfill continuing education requirements.

Refund Policy

Continuing Education Activities are nonrefundable.