Difficult Conversations: Essential Concepts in Human Resource Management

Author(s): Artuso Christie E

Contact Hours 0.87

CERP C 0.87

Expires Dec 31, 2023

Topics: Healthy Work Environment, Leadership, Management

Role: Manager

Member: Free
NonMember: $10.00

Added to Collection

Activity Summary

Professional nurses and managers face unique challenges in the healthcare industry. Their preoccupation with quality, safety and cost at times tends to subdue other workplace issues, including human resource management. Every new manager or nurse who aspires to leadership should develop a fundamental understanding of human resource management. This session explores core concepts and strategies to effectively manage these situations through the use of case studies.


  • Identify basic components of human resource management.
  • Develop strategies for initiating difficult conversations.
  • Identify tactics for addressing specific volatile workplace issues.

Continuing Education Disclosure Statement

Successful Completion

Learners must attend/view/read the entire activity and complete the associated evaluation to be awarded the contact hours or CERP. No partial credit will be awarded.


This activity has been reviewed by the Nurse Planner. It has been determined that the material presented here shows no bias. No conflicts of interest have been identified for any individual with the ability to influence the content of this activity. Accreditation refers to recognition of continuing education only and does not imply AACN or ANCC approval or endorsement of any commercial products discussed or displayed in conjunction with this educational activity.


The American Association of Critical-Care Nurses (AACN) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's (ANCC's) Commission on Accreditation, ANCC Provider Number 0012. AACN has been approved as a provider of continuing education in nursing by the California State Board of Nursing (CBRN), California Provider number CEP 1036. This activity is approved for 0.00 contact hours.

AACN programming meets the standards for most states that require mandatory continuing education contact hours for license and/or certification renewal. AACN recommends consulting with your state board of nursing or credentialing organization before submitting CE to fulfill continuing education requirements.

Refund Policy

Continuing Education Activities are nonrefundable.