Second Victim: Supporting the Error-Maker in the ICU

Author(s): Waters David

Contact Hours 1.10

CERP C 1.10

Expires Dec 31, 2025

Topics: Patient Safety, Quality Improvement

Role: Manager, Staff

Member: Free
NonMember: $10.00

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Activity Summary

Required reading for all learners: Implicit Bias impacts patient outcomes

Adverse events associated with error have been observed in a large proportion of hospital admissions, with a higher frequency in ICU settings due to patient complexity and acuity. This introductory session aims to examine the context of errors in the ICU, in addition to exploring the personal impact and consequences for the error maker (or second victim). Further discussion highlights strategies utilized to support and promote learning for error-makers following an error event.


  • Explain the incidence and causes of errors within the critical care environment.
  • Outline the common personal consequences and experiences for the error maker after an error event.
  • Identify a selection of support and learning strategies for error-makers in the critical care setting.

Continuing Education Disclosure Statement

Successful Completion

Learners must attend/view/read the entire activity, read Implicit Bias impacts patient outcomes, and complete the associated evaluation to be awarded the contact hours or CERP. No partial credit will be awarded.


The American Association of Critical-Care Nurses is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

Provider approved by the California Board of Registered Nursing, Provider number CEP 1036, for 1.10 contact hours.

Accreditation refers to recognition of continuing education only and does not imply AACN, ANCC, or CBRN approval or endorsement of any commercial products discussed or displayed in conjunction with this educational activity.


Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content will be identified by the Nurse Planner within the activity. Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content has been mitigated.

AACN programming meets the standards for most states that require mandatory continuing education contact hours for license and/or certification renewal. AACN recommends consulting with your state board of nursing or credentialing organization before submitting CE to fulfill continuing education requirements.

Refund Policy

Continuing Education Activities are nonrefundable.