Navigating Beyond the Crisis: Using Tiered Staffing and a Novel Orientation Approach to Improve Care

Author(s): Mazzella Catherine A

Contact Hours 1.00

CERP C 1.00

Expires Dec 31, 2025

Topics: Beacon, Healthy Work Environment, Staffing

Role: Manager, Staff

Member: Free
NonMember: $10.00

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Activity Summary

Required reading for all learners: Implicit Bias impacts patient outcomes

Patient flow, acuity, staffing and nurse competency present daily challenges for effectively meeting patient needs. Collaboration and communication are necessary to create a healthy work environment in which staff can thrive. The facilitators discuss tiered staffing models and orientation processes which are sustainable beyond the pandemic. This foundational session provides attendees with flexible options in which crisis practice can transform daily operations.


  • Analyze and apply innovative and appropriate staffing strategies and orientation that ensure nurse competency and patient needs are aligned.
  • Identify opportunities for staff collaboration to enhance nurse and technical personnel orientation.
  • Summarize challenges associated with implementing tiered staffing models and apply methods for sustainable change beyond the pandemic.

Continuing Education Disclosure Statement

Successful Completion

Learners must attend/view/read the entire activity and complete the associated evaluation to be awarded the contact hours or CERP. No partial credit will be awarded.


This activity has been reviewed by the Nurse Planner. It has been determined that the material presented here shows no bias. No conflicts of interest have been identified for any individual with the ability to influence the content of this activity. Accreditation refers to recognition of continuing education only and does not imply AACN or ANCC approval or endorsement of any commercial products discussed or displayed in conjunction with this educational activity.


The American Association of Critical-Care Nurses (AACN) is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's (ANCC's) Commission on Accreditation, ANCC Provider Number 0012. AACN has been approved as a provider of continuing education in nursing by the California State Board of Nursing (CBRN), California Provider number CEP 1036. This activity is approved for 1.00 contact hours.

AACN programming meets the standards for most states that require mandatory continuing education contact hours for license and/or certification renewal. AACN recommends consulting with your state board of nursing or credentialing organization before submitting CE to fulfill continuing education requirements.

Refund Policy

Continuing Education Activities are nonrefundable.