High Strain, High Stakes: Easing the Challenge of Patient and Family Engagement in High-Acuity Care

Author(s): Renee Twibell, Jacquelyn McCrobie

Contact Hours 1.25

CERP B 1.25

Expires Nov 15, 2026

Topics: Communication, Family-Centered Care

Role: Staff

Member: Free
NonMember: $10.00

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Activity Summary

Required reading for all learners: Implicit Bias impacts patient outcomes

Family and patient engagement in care improves crucial clinical outcomes during high-acuity illness. However, the escalating mandate for patient/family engagement often strains the resources of nurses on short-staffed units. In this foundational session, participants analyze a video case study, design realistic engagement strategies, and explore ways to balance patient and family needs. Attendees gain communication tips and timely, evidence-based tools to support patient/family engagement.


  • Summarize trends and research evidence on the benefits, barriers and challenges to patient and family engagement during acute illness
  • Examine realistic, innovative strategies for integrating patients and families into complex care situations as part of the ABCDEF bundle.
  • Evaluate specific family challenges and exemplary solutions from the perspective of clinical nurses, managers and senior leadership.

Continuing Education Disclosure Statement

Successful Completion

Learners must attend/view/read the entire activity, read Implicit Bias impacts patient outcomes, and complete the associated evaluation to be awarded the contact hours or CERP. No partial credit will be awarded.


The American Association of Critical-Care Nurses is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

Provider approved by the California Board of Registered Nursing, Provider number CEP 1036, for 1.25 contact hours.

Accreditation refers to recognition of continuing education only and does not imply AACN, ANCC, or CBRN approval or endorsement of any commercial products discussed or displayed in conjunction with this educational activity.


Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content will be identified by the Nurse Planner within the activity. Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content has been mitigated.

AACN programming meets the standards for most states that require mandatory continuing education contact hours for license and/or certification renewal. AACN recommends consulting with your state board of nursing or credentialing organization before submitting CE to fulfill continuing education requirements.

Refund Policy

Continuing Education Activities are nonrefundable.