Navigating Difficult Patient and Family Interactions

Author(s): Rebecca Shears, Kalynn Williams

Contact Hours 1.00

CERP B 1.00

Expires Nov 15, 2026

Topics: Communication, Family-Centered Care

Population: Pediatric, Adult

Role: Staff

Member: Free
NonMember: $10.00

Added to Collection

Activity Summary

Required reading for all learners: Implicit Bias impacts patient outcomes

Acute care settings can bring about highly charged emotions and difficult situations from the perspective of the patient, family or healthcare team. How these situations are managed can make a difference in patient outcomes or satisfaction. In this foundational session, participants learn the skills necessary to successfully navigate these pivotal moments. Communication strategies and boundary-setting techniques are explored using visual tools and case studies.


  • Analyze the evidence and underlying dynamics related to nurses’ interactions with patient and family during critical illness.
  • Identify principles and guidelines for communicating with patients and families during stressful illness experiences.
  • Explain highly effective strategies for responding to common challenges nurses face during patient and family interactions.

Continuing Education Disclosure Statement

Successful Completion

Learners must attend/view/read the entire activity, read Implicit Bias impacts patient outcomes, and complete the associated evaluation to be awarded the contact hours or CERP. No partial credit will be awarded.


The American Association of Critical-Care Nurses is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

Provider approved by the California Board of Registered Nursing, Provider number CEP 1036, for 1.00 contact hours.

Accreditation refers to recognition of continuing education only and does not imply AACN, ANCC, or CBRN approval or endorsement of any commercial products discussed or displayed in conjunction with this educational activity.


Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content will be identified by the Nurse Planner within the activity. Any relevant relationship between an ineligible company and an individual with the ability to influence clinical content has been mitigated.

AACN programming meets the standards for most states that require mandatory continuing education contact hours for license and/or certification renewal. AACN recommends consulting with your state board of nursing or credentialing organization before submitting CE to fulfill continuing education requirements.

Refund Policy

Continuing Education Activities are nonrefundable.