Practical Skills for Navigating Conflict

Author(s): Nelson Kathryn

Contact Hours 1.00

CERP B 1.00

Expires Dec 31, 2026

Topics: Communication

Role: Manager, APRN, Staff

Fees
Member: Free
NonMember: $10.00

Added to Collection

Activity Summary

Required reading for all learners: Implicit Bias impacts patient outcomes

You are having a good day at work until a familiar conflict comes up again. Conflicts between colleagues, management and families are common and can be a significant source of stress contributing to burnout. Learn to assess conflicts and apply practical strategies to navigate conflicts with more confidence and less stress.

Objectives

  • Analyze conflicts and identify stakeholders, positions, and interests.
  • Describe how identity groups, power, and culture influence conflict.
  • Discuss adaptive approaches to different types of conflict.

Continuing Education Disclosure Statement

Criteria for Awarding Contact Hours

Learners must complete the entire activity and the associated evaluation AND read Implicit Bias impacts patient outcomes. No partial credit will be awarded.

Accreditation

American Association of Critical-Care Nurses is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
Provider approved by the California Board of Registered Nursing, Provider number CEP 1036, for {contactHours} contact hours.

Disclosures

The Nurse Planner has determined that no individuals with the ability to control content of this activity have relevant relationships with ineligible companies.

Activities with pharmacotherapeutic credit are to assist the APRN in fulfilling their education requirements for licensure and certification renewals.

Refund Policy

Continuing Education Activities are nonrefundable.