Practical Strategies for Managing Difficult Patient and Family Interactions

Activity Summary

Critical illness can spark highly charged emotions and difficult situations from the perspective of the patient, family and healthcare team. How these situations are managed can make a difference in patient outcomes, patient or family satisfaction and staff safety and retention. In this foundational session, participants build a toolkit of skills necessary to successfully navigate these pivotal moments. Communication methods, support techniques and practical tools are explored using visual aids and case studies.

Objectives

Analyze the evidence and underlying dynamics related to effectively communicating with patients and families during critical illness.
Identify principles and guidelines for partnering with patients and families during stressful illness experiences.
Develop highly effective strategies for managing common challenges that high-acuity nurses face during patient and family interactions.

Continuing Education Disclosure Statement

Criteria for Awarding Contact Hours

Learners must complete the entire activity and the associated evaluation AND read Implicit Bias impacts patient outcomes. No partial credit will be awarded.

Accreditation

American Association of Critical-Care Nurses is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
Provider approved by the California Board of Registered Nursing, Provider number CEP 1036, for {contactHours} contact hours.

Disclosures

The Nurse Planner has determined that no individuals with the ability to control content of this activity have relevant relationships with ineligible companies.

Activities with pharmacotherapeutic credit are to assist the APRN in fulfilling their education requirements for licensure and certification renewals.

Refund Policy

Continuing Education Activities are nonrefundable.