Under Pressure: Communicating Skillfully in High-Stakes Situations

Activity Summary

As acute and critical care nurses, we know the importance of skilled communication and how essential it is to achieve a healthy work environment. But in the reality of our fast-paced, high-stress environments, we’ve all had moments of engaging in less-than-optimal communication and seen the adverse impacts on our patients, families, colleagues and ourselves. This interactive session provides strategies and tools to communicate effectively and build relationships—even when under pressure.

Objectives

Describe the role of skilled communication in supporting healthy work environments in healthcare settings.
Discuss the impact of high-stress situations on cognitive function, decision making and communication skills.
Develop strategies to enhance trust and credibility in communication—even under pressure.

Continuing Education Disclosure Statement

Criteria for Awarding Contact Hours

Learners must complete the entire activity and the associated evaluation AND read Implicit Bias impacts patient outcomes. No partial credit will be awarded.

Accreditation

American Association of Critical-Care Nurses is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
Provider approved by the California Board of Registered Nursing, Provider number CEP 1036, for {contactHours} contact hours.

Disclosures

The Nurse Planner has determined that no individuals with the ability to control content of this activity have relevant relationships with ineligible companies.

Activities with pharmacotherapeutic credit are to assist the APRN in fulfilling their education requirements for licensure and certification renewals.

Refund Policy

Continuing Education Activities are nonrefundable.