Product Code: 120621

Critical Conversations in Healthcare, 3rd Ed.

Have you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? The third edition of Critical Conversations in Healthcare features do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to:

• Communicate mindfully
• Interpret body language
• Deal with gossip and harassment
• Address workloads and management styles
• Overcome conversation traps
• Improve the patient experience
• Work with frustrated families, angry physicians, and uncooperative colleagues

Table of Contents:

Chapter 1: The Importance of Effective Communication in Healthcare
Chapter 2: Body Language Exposed
Chapter 3: The Emotionally Intelligent and Emotionally Competent Nurse
Chapter 4: Mindful Conversations
Chapter 5: Mind Over Matter
Chapter 6: Impromptu Scripting, Phrasing, and Acronyms
Chapter 7: Inter-professional Coaching Conversations
Chapter 8: Improving Patient Experience
Chapter 9: Fostering a Healthy Workplace Environment
Chapter 10: Organizational Culture and Behavior
Chapter 11: On Social Media
Chapter 12: Conclusion
Appendix A: Sample Rounding Template
Appendix B: Develop Your Own AIDET Worksheet

ISBN #: 9781646481934

Author: C. Clancy