Product Code: 120626
Core Competencies of Civility in Nursing & Healthcare
Incivility and other workplace aggressions have a significant impact on the lives of healthcare professionals, faculty, and students, as well as the patients and families in their care. Incivility in academic and practice environments can provoke uncertainty and self-doubt, weaken self-confidence, and cause detrimental and lasting effects on individuals, teams, and organizations. These behaviors can fracture relationships and result in life-threatening mistakes, preventable complications, harm, or even the death of a patient.
Table of Contents:
Chapter 1: What is Civility, and Why Does It Matter?
Chapter 2: The Detrimental Impact of Workplace Aggression
Chapter 3: The Power and Imperative of Self-Awareness
Chapter 4: Practicing the Fundamentals of Civility
Chapter 5: Honing Communication Skills and Conflict Competence
Chapter 6: The Power of Leadership, Visioning, and Finding Our WHY
Chapter 7: Optimizing Self-Care and Professional Well-Being
Chapter 8: Leadership Support and Raising Awareness for Organizational Change
Chapter 9: Galvanizing a High-Performing Civility Team
Chapter 10: Develop, Implement, and Evaluate a Data-Driven Action Plan
Chapter 11: Securing Civility Into the Organizational Culture Through Policy Development
Chapter 12: Celebrating Civility: A Powerful Engine to Uplift and Transform the Profession
ISBN #: 9781646480258
Author: C. Clark
